I presume you have already tried all of these options??..
DVSA Customer Complaints Co-ordinator
Customer Complaints Co-ordinator
DVSA
Berkeley House
Croydon Street
Bristol
BS5 0DA
Email
complaints@vosa.gsi.gov.uk
Phone
0117 954 3406
.
Contacting our Chief Executive
If you’re still unhappy with the response from the Customer Complaints Co-ordinator, you can contact DVSA’s Chief Executive. Our corporate office will independently review your complaint and provide a detailed response.
DVSA Corporate Office
2nd Floor
Berkeley House
Croydon Street
Bristol
BS5 0DA
Email
vosa.corporateoffice@vosa.gsi.gov.uk
Phone
0117 954 3274
.
Taking things further
If you’re not happy with the response from our Chief Executive’s office you can ask us to pass your complaint to the Independent Complaints Assessor (ICA). See the section on ‘Taking things further’ for information on how to do this."
Then you can always lobby your local MP or MEP or try the Dutch version of the RHA. 