Sinners and saints (not really saints but acceptable to good):-
SINNERS;-
Waitrose Bracknell:-
A quick tip but one of the most ignorant and rude people I’ve ever come across works as one of the floor bosses there. Not naming, but still shaming as he’s a company representative and my jaw dropped at this employee. I don’t want to be told to eff off just for politely asking if I’m ok to leave (checking as not familiar and didn’t want to break their procedures and cause my company grief with the contract). That was just the start.
Asda Traywash lutterworth:-
made to wait inside a metal cage within warehouse. Not suitable for purpose.
Sainsburys Northampton (K and N off motorway):-
ridiculous amount of rules and poorly thought out, not briefed, but enforced with all the visciousness of the truly bored. Laminated card thrown at you at same time as being told to shoe quickly on due traffic; incidentally action which negates any point or brevity to those rules (if you take violation of procedures that seriously, maybe brief at entry point or give time to allow drivers to read and digest said rules? We have this in aviation chaps. This is basic stuff, sort yourselves out. Come on).
Still with K and N northants:-
Arrogant hitler shunters, being made to sit inside a formica lined torture box with loud tv playing and listening to Shell and Shirley talk about hair products for 2 hours. The jumped up shunters, the endless rules. Did I mention shunters and rules? See Asda K and N.
SAINTS:-
Asda CDC lutterworth:-
They allow you to sit in the lorry, friendly and informative gate staff with patience for questions for first time arrivals or those new to the job. Personable goods in, always decent enough tip times and plenty of parking.
Asda all round in fact except for tray wash:-
friendly, some long tip times, some quick but allow you to wait in lorry and most have decent parking. In my experience how you are treated can go a long way for even shortfalls in other areas and always had decent and professional experience with Asda.
It seems the end point receiver, or delivery point in the supply chain falls into one of two categories. Those that treat an LGV driver like a rat or dog, because they think they can without being held accountable, or those that treat you like an employee of another company doing their job.
I’ve recently had the bizarre and unique persective of arriving at the same collection point at an airport as a lorry driver when on a break from flying, then 6 months later as an airline Pilot again (working for the same long haul airline that I was collecting for as a lorry driver). I kept quiet about my normal role but watched how I was treated.
As a lorry driver, they were courteous (unlike some places mentioned above), but non the less the difference was stark, in uniform the red carpet treatment. Yes sir, no sir, etc etc. In both roles; employed by a different company in the same supply chain. This experience highlighted the snobbishness and differing attitudes that riddle the logistics world. I don’t like it and do not agree with it. It’s inefficent at best and at worst bad practice. In the aviation world we treat ALL colleagues that come on board, from fuel tanker drivers to supplier vehicle drivers with equal respect and courtesy. It yields results and safety.
In the capacity of lorry driver, we know, that you know, your employer holds the cards over our employer, as let’s be honest, our employer is most likely a supplier on a tight contract. However, you and I both, are just employees. Treat supplier’s employees with the respect you expect yourself, use clarity and simplicity that goes hand to glove with a swift mobile operation in the application of site procedures. A little thought towards onsite facilities. Use that ethos and you’ll find the efficiency of the operation will improve. “Synergy” I believe you management types like to call it.
Essay and condescending lecture over 