Your first post mentioned ‘local garage’, now you are saying that you got a credit from the ‘dealer’ since you were charged the wrong hourly rate. That sounds like a typical dealer get out. You have also said that the labour-only charge was £1040 for 18 hrs work. £57.77 sounds an odd amount for a dealer’ hourly rate, that seems more like an independent garage’s rate. So which was it? A dealer might well be screwed right down to £35+hr for labour to leasing companies and tolerate that for volume on single brand, but an independent will not have the volume to do it unless there are only two or three employees and then it will be a struggle.