Harry, i worked for a few agencies, and they would get my pay wrong, when i rang to the pay roll, i was given all the excuses under the sun of
" She is off work today."
“She has nipped out to the bank .”
I was told it was up to drivers to check their hours and pay, and in my opinion, they rely on drivers not checking to make a lot of money.
If an agency has 100 or more drivers on their books, and took the £ 25 that you mention, that is a lot of money .