IMPORTANT — ACTION REQUIRED PLEASE
Transferring your DART-Tag account to Dart Charge
Dear Peirre,
To ensure you’re ready for Dart Charge - the new payment arrangements being introduced at the Dartford Crossing on 30th November 2014 - please take the time to read and act on this email.
What you need to do:
Continue to use your DART-Tag account as usual until the Dart Charge service commences on 30th November 2014.
Provide us with your vehicle registration(s), payment details and account preferences by 30th November 2014 to ensure your account will work under the new payment arrangements. Do this online at Pay the Dartford Crossing charge (Dart Charge): Paying the charge - GOV.UK or call us on 0300 300 0120 (+44 300 300 0120 from abroad).
Further information about the changes and the actions you need to take are outlined in this email. Please do not contact the DART-Tag Customer Centre about these changes.
How do you transfer to Dart Charge?
The transition to Dart Charge will be straightforward. Your DART-Tag account balance will automatically transfer on 30th November 2014 when Dart Charge commences. To ensure your account will work under the new payment arrangements, you now need to:
Provide us with your vehicle registration(s) so we can identify your vehicle(s).
Confirm your method of payment, contact details and preferences.
You can provide this at Pay the Dartford Crossing charge (Dart Charge): Paying the charge - GOV.UK by entering the following information:
DART-Tag account number: xxxxxxx
Personal verification code: xxxxxxx
You must provide this information by 30th November 2014 to ensure your account will work under the new payment arrangements.
If you can’t access this online you can also call us on 0300 300 0120 or from abroad +44 300 300 0120. For accounts with more than 5 vehicles, please also call the same number.
What happens if you don’t do this?
If you do not provide the information outlined above by 30th November 2014 your account will not work when the new payment arrangements are introduced. Therefore, if you make a crossing on or after 30th November 2014 you will need to pay the road user charge in full (and without a discount) each time you use the Crossing. Payments will then need to be made in advance or by midnight the day after you use the Crossing and can be made online, by phone, at a Payzone retail outlet or by post.
What else do you need to do before Dart Charge is introduced?
Read the new terms and conditions (available at gov.uk/dart-charge. A summary of the key changes is set out in this email and a full set will be sent to you when the account is open.
Contact the DART-Tag Customer Centre if you move house, change your vehicle or change your contact details before 26th November 2014.
Further detail
Further information about Dart Charge can be found at gov.uk/highways/dartford
Thank you in advance for taking action on this email, which will ensure you can continue to use your account and receive a discount under the new payment arrangements.
If you have any queries, please contact us.
Yours faithfully,
Christian Copin
Dart Charge Customer Service
For and on behalf of The Secretary of State for Transport
Key changes to your terms and conditions
You currently have an account called DART-Tag, but from 30th November 2014 this will be changed to Dart Charge. Your contract will continue to be with the Secretary of State for Transport but the Dart Charge scheme and your account will be operated and managed by Sanef Operations Limited. The terms and conditions of your account will change with effect from 30th November 2014.
Currently you may share a tag between vehicles. We will continue to use tags to identify vehicles but once Dart Charge commences, your tag must be fitted in only one vehicle and must not be moved between vehicles. We will always read your vehicle registration, whether you have a tag fitted or not. We can supply extra tags if you make more than ten crossings a month.
By continuing to use your account, tag (if applicable), the crossing (in a vehicle registered to the account) or providing the requested details to us you are deemed to have accepted these revised terms. If you are not happy with any changes to the terms, you can cancel your account by phone on 0300 300 0120 or from abroad +44 300 300 0120, online at gov.uk/dart-charge or by writing to PO Box 842, Leeds, LS1 9QF.
Other important changes are that:
The Dartford Crossing will become a remote charging system (rather than a barrier system) so instead of paying for your charge as you cross or showing your tag, we will use Automatic Number Plate Recognition and your tag (if you have one) to identify your vehicle and calculate the charges due from your account. It is therefore very important that you keep your account in credit.
If you do not have enough money in your Dart Charge account to cover any charges or do not pay the charges by another method you may be issued with a Penalty Charge Notice of up to £70. Continued non-payment could result in a Penalty Charge of up to £105 and the charge being registered as a debt against your name in the County Court. Having a Dart Charge account may not prevent a Penalty Charge Notice being issued if your Dart Charge account balance is insufficient to cover the Crossing charges, so please monitor your Dart Charge account and ensure you have sufficient credit at all times.
You can now also benefit from a new Auto-Top-Up facility. When your account balance falls below your chosen level (subject to a minimum of £10) we automatically top it up by direct debit or from your credit/debit card, so you don’t need to remember to pay. You can still top up your account manually over the phone, online or in a Payzone retail outlet.
The charges are being increased from 30th November 2014 but discounts will still apply.
A full copy of the terms and conditions are available at: gov.uk/dart-charge
You can also request a copy by phone on 0300 300 0120 or +44 300 300 0120 from abroad
or by writing to: Dart Charge PO Box 842, Leeds, LS1 9QF.
The biggest issue for me is that my TAG isn’t registered to any specific truck, which is ideal for me as a cab hopping agy driver. But with DRC insisting the tag is vehicle specific its no use to me. But to maintain the account I’ve decided to register the tag to my car.