Just bought a printer from PC World, got it home and it’s ■■■■■■, as soon as I plug it in its showing an error and to contact service center. 
Going to take it back for refund tomorrow but dont want any of this “we’ll have to send it off to the manufacturer” rubbish
So, what are my rights?
14 days to return it. ( I think)
Faulty goods were supplied.
If they want to get arsey about it, stand near the checkouts and start shouting about the crap service. This normally gets a result.
Could be the reason I’m banned from 2 PC worlds and wouldnt go in the others anyway 
redbob:
Just bought a printer from PC World, got it home and it’s [zb], as soon as I plug it in its showing an error and to contact service center.
Going to take it back for refund tomorrow but dont want any of this “we’ll have to send it off to the manufacturer” rubbishSo, what are my rights?
Hmmmmm…I’m open to corrections, but I think your statutory rights say that if you want a refund/replacement after the product has been taken out of the box, then you have to go through the manufacturer to get it sorted.
Unless PC Worlds terms and conditions say they’ll refund and replace it for you instead.
If you buy stuff from Argos for instance, I’ve never known them to replace or refund any products that have been taken out of the packaging…where as if you buy something from Sainsbury’s and its faulty, they’ll let you take it back to any Sainsbury’s store for a refund or replacement.
You can always go through the manufacturer…and sometimes you can go through the store…depends on their T’s and C’s.
DadsRetired:
14 days to return it. ( I think)Faulty goods were supplied.
If they want to get arsey about it, stand near the checkouts and start shouting about the crap service. This normally gets a result.
Could be the reason I’m banned from 2 PC worlds and wouldnt go in the others anyway
Are they a pain with stuff like this?
Sale of goods act 1979 goods must be of merchantable quality and fit for the purpose intended.
LINK TO DIRECT GOV WEBSITE
mick_n3:
Sale of goods act 1979 goods must be of merchantable quality and fit for the purpose intended.
LINK TO DIRECT GOV WEBSITE
This doesn’t provide the answers the guy needs. PC world are just middle men for products…which sadly makes a very big difference in this case.
PC World are crap! We were going to get a laptop from them and they messed us about for ages so we got up and left…A mate who works in IT said only buy from them if you know what you want as their staff have no idea or it’s something simple like a game or printer cartridge. Dixons (sister company) used to be hopeless for returns aswell. It’s no wonder why supermarkets are killing other shops… 
Hope this may help you Bob
Subject:
Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:
Wherever goods are bought they must “conform to contract”. This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).- Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
After six months and until the end of the six years, it is for the consumer to prove the lack of conformity
hey Bob, i was going to suggest you print it off and take it with you, but yer can,t can yer 
green456:
hey Bob, i was going to suggest you print it off and take it with you, but yer can,t can yer
Now now
I bought a TV from Currys got it home and took it back next day as it had a shadow on the screen. No problem full refund.
You shouldn’t have any problem Currys and PC world are the same company.
As said I find it really helps to stand your ground and talk in a loud voice if you have any problems.
I bought the laptop I’m using now from Currys-world apart in terms of service compared to PCW
Make sure you get a cash refund. They will probably offer a repair or replacement and in both cases you will then have less chance of getting your cash back if they don’t come up to scratch.
Muckaway:
I bought the laptop I’m using now from Currys-world apart in terms of service compared to PCW
Amazing for saying they are the same company and are now joining the shops together. Expect the service to go downhill to PCW standards.
Adam_Mc:
If you buy stuff from Argos for instance, I’ve never known them to replace or refund any products that have been taken out of the packaging…
Argos have a 30 day money back guarantee:-
Be polite and stay calm, explain the problem to them and I am pretty sure you WILL get a replacement IF they have one in stock. As has been said already, your contract is with the retailer and NOT the manufacturer.
However, make sure you have checked and double checked the installation procedure before you take it back.
I’ve never had a problem with ANY of the big retailers. They have all offered me exchange or refund on brand new problem goods. Took a printer back to Argos with same problem as you have and swapped no problem.
Comet even gave me a refund on a sat nav that I had opened and downloaded the latest mapping before i decided I didnt like it!!!
I bought a CD as a present from Morrisons last week. It wasn’t sealed but I never bothered checking inside. On christmas day when it was opened…hmm no CD!
Went in today and had a laugh with the supervisor…tis the season to be merry and good will to all of course!
When buying from Argos always check that it has not been resealed, they have a habit of selling secondhand goods, five items to date.
In reply to the OP, it is the retailers responsibility to ensure the goods work correctly. I have never had any problems with either Currys or PCW, I returned two items that were over a year old and got the problem sorted. As already said be civil to them and problem should be resolved quickly.
Take the goods back to the shop with the receipt.Remember that its not their fault that it does not work ,so talk politely as you would like to be spoken to and say that as it does not work you would like a refund please.If this doesnt work then and only then ask if his father was married.
Muckaway:
PC World are crap! We were going to get a laptop from them and they messed us about for ages so we got up and left…A mate who works in IT said only buy from them if you know what you want as their staff have no idea or it’s something simple like a game or printer cartridge. Dixons (sister company) used to be hopeless for returns aswell. It’s no wonder why supermarkets are killing other shops…
You mean your mate has never been PC World baiting. 
Killed many a long boring afternoon shopping with the wife by playing that game. 
Ahem.
Don’t the instructions state, insert the disk before plugging in the printer?
I am told by somebody who thinks he knows, that often, if the printer is not already listed on the computer, it can ■■■■ it up badly if plugging in the printer before using the disk.
Tone