You only have to look at the companies that used to have no recruitment issues, supermarkets fuel companies etc, and see how the contracts for drivers have changed for the worse as well as those companies that shifted the transport to contractors, which was another way of cheapening the driver’s contracts.
Those who offered good terms never had, don’t have, never will have, recruitment or staff retention issues.
Its pay, conditions, hours, enhanced rates for OT nights shifts etc, respect treatment and appreciation of staff, conditions of work, type of work, equipment maintenance and provision of etc , overall attitude within the company, are the drivers a necessary evil or part and parcel of what makes the company work well for the benefit of everyone whilst making a decent profit.
Also in successful operations drivers tend to get the jobs/routes which suit them and they enjoy, not necessarily just the easiest jobs, but jobs that suit the attitude and competence of each driver, but that means the company has to get to know their staff and their individual strengths and weaknesses.
All in all, at the best operations little needs to change, if anything, if it aint broke don’t fix it.
Other operations maybe should look back into the past to when they had no recruitment and retention issues, and see if they could learn something and start to put things right.
The other thing is, when an operator makes mistakes in recruitment and realise they’ve employed a few numpties who maybe don’t have much of future in the job and are of no benefit to the company overall, instead of immediate knee jerk reactions and dumbing down of the job because said numpties do what anyone could have predicted, maybe take the bull by the horns kick the numpties into touch and allow the majority of good staff to carry on as they always have done…ie skill the job up not deskill it, its better for the industry and everyone who should be in it.
As for agency, well they don’t like it but they will have to go back to picking up the left overs, full time permanent employees get first knockings and thats how it should be, if agency want the better work they can apply and go full time, some here keep telling everyone they’re on a better rate as agency (they’re not everywhere but don’t let the truth get in the way eh?) and that better rate comes with some penalties, get used to it, you ain’t doing the company a favour by turning in you’re filling in a temporary shortage.