Andrejs:
Rjan:
But one of the main things seems to be that it’s one of the very worst firms for tolerating poor attitudes amongst the staff towards drivers.
Attitudes changed everywhere.Now all Flt drivers,warehouse staff work with scanners.Shop assistant as well with Cctv,customer request all the time.People want buy trousers today and get tomorrow by parcel.If not that complain .20 years ago was not possible check what drivers was do 1 week ago or why parcel was delayed.Now can check everything who was do not correct or no so much. Plus due global competition everyone want save,cut corner.If Stobart start cross finger that Tesco give contract to someone.
But “bad attitude” in respect of time constraints is expecting or pushing the driver to do something that he cannot do (such as magicking away congestion on the road, or forcing the warehouse to work faster than they can work), or is unreasonable to expect as a routine matter. We have had a successful system of next-day post for hundreds of years, and so have most other developed countries - it’s not like moving goods quickly and on-time is a new problem.
But that’s not mainly what I have in mind. I mean the dripping contempt that some staff display towards drivers, even in the absence of any problem, even if it’s just at the level of ignoring you when you present yourself, and when experience shows that it’s not apparent whether they have noticed your presence or failed to hear your announcement (if they’re at some distance from the porthole or desk).
Even a person who is concentrating hard on something, is rarely in a situation where they cannot say “I’ll be with you in a minute”, or hold a finger out in acknowledgement, without taking their eyes off their task.
The contempt is built into the environment also. Tall desks (presumably to stop drivers launching over them to throttle staff), small portholes, lack of seating when long waits are routine, and so on.
I’ve been to firms (this wasn’t Stobarts) where the porthole was outside, and there wasn’t even the consideration of providing an awning and a small counter (even though drivers were routinely handling paperwork or having to write things down, or wait several minutes, sometimes in stormy or freezing weather).
They’re small irritations taken in isolation, and you’d give a guy a break if it was just occasional or a bad day, but they happen frequently and widely, and often represent the majority of the interactions that drivers have at work (since it is otherwise a job where lots of time is spent alone on the road).