Like most trainers we want to provide a service geared towards what people want.
I’ve always thought that when a trainer says 4,5,6 days will be sufficient to get a pass the trainer should take some responsibility for the result.
An idea is that trainers like us and others offer any additional needed training is provided free. I think the initial price would be slightly higher but perhaps candidates would feel more reassured.
This is purely market research but I’m guessing the quality trainers (those over 80% 1st time pass) will love your feedback
What happens when you get that one student who clearly isn’t up to task?
To be honest paying for retests is so commonplace now I wouldn’t have thought changing the system will benefit.
Also, you get the dubious people (like me) who would always be thinking I could do this in 4 days but they’re making me pay for 6 just to get me to pass without having to foot the bill for a retest.
I think in theory it’s a good idea, but as above would agree that it probably wouldn’t pan out so well in real life…
Suppose you could offer both standard training and guaranteed training side by side, but don’t some firms already do this in a way?
In an unrelated industry, I worked for a training company, that was incredibly proud of its training program. We were the best (at our exam area) by a country mile, so we introduced something very similar.
2 things happened, one people in the industry thought it was too good to be true, so all of a sudden we didn’t have the best numbers, we were “up to something” or “cheating in some way”. Secondly the candidates noticeably didn’t put as much effort in, because they knew they were on a safety net.
We stopped the scheme after 6 months, and I reckon it took another 6 months for our reputation to come back. Also we did have that “one unteachable ■■■■■■■” who just wasn’t cut out for it, we all knew it very quickly, except for him. Telling him that though wasn’t that simple. We had to broker a deal to get him out of the program, and just led to bad feeling all round really.
I believe it’s an unnecessary gimmick. It’s already stated that the price would have to increase to cover it. To me, it’s a lot more straightforward to charge a fee for the course and work towards the first time pass. When it doesn’t work out, we then charge 50% of the normal fee (so we’re loosing money) for any retraining.
This way, the customer is paying only for what he wants (ie course and first time pass) with the security of knowing he wont have to mortgage the family home if he needs further attempts.
A few years ago, when I semi retired, I ran a genuine guaranteed pass course. I did, from memory, around 25 courses and achieved 100% first time pass. But this was totally different to a normal course as the training times were absolutely flexible so I could ensure that if extra time would be beneficial, it happened. There was a clause in the contract to the effect that I could remove someone from the course at any point and they would receive a refund of every penny paid. But that never happened.
The course had a loading of around £300 over and above the cost of a normal course.
I’ll stick with what we’re doing. Not broken, doesn’t need mending!
IMO good honest value for money training will always be the best way forward and any marketing promotions like guarantee pass, pass plus etc should be considered with a great deal of caution.
Retest fees should be based on the minimuim on 3- 4 hours use of truck including refresher training and test fee.
F-reds:
Also we did have that “one unteachable [zb]” who just wasn’t cut out for it, we all knew it very quickly, except for him. Telling him that though wasn’t that simple. We had to broker a deal to get him out of the program, and just led to bad feeling all round really.
Do the standard course price then add an option for say up to three retests for an extra set price
Doing that for someone going for C and them passing first time could leave you with the option of using that extra money as money off a CE course or transferring that extra to a CE course
Do the standard course price then add an option for say up to three retests for an extra set price
Doing that for someone going for C and them passing first time could leave you with the option of using that extra money as money off a CE course or transferring that extra to a CE course
I don’t think you grasp the idea behind this ROG. Under the scheme you suggest, an “extra set price” will cover up to 3 retests. Presumably this set price is something less than a retest fee x 3 otherwise there’d be no incentive for the customer to take up the option. But for the trainer to then credit it back to the customer if they don’t need it makes no sense at all. Surely it’s more like an insurance and the trainer is carrying the risk. It’s in the hope that most folks wont need 3 retests (if they did, then they’re possibly with the wrong trainer anyway!) and that the pot will even out over a period.
But, for me, I’ll stick to what we do. Straightforward charging with subsidised retests for all. Thankfully, there’s not many of them!!
LGVTrainer:
Like most trainers we want to provide a service geared towards what people want.
I’ve always thought that when a trainer says 4,5,6 days will be sufficient to get a pass the trainer should take some responsibility for the result.
An idea is that trainers like us and others offer any additional needed training is provided free. I think the initial price would be slightly higher but perhaps candidates would feel more reassured.
This is purely market research but I’m guessing the quality trainers (those over 80% 1st time pass) will love your feedback
You work long time for instructor.From you expirience-how many time some person fail test ■■?What top man-3-5 or more.
