Sidevalve:
Spacemonkeypg:
Some have never driven and are well conversed in the economics of running logistics and haulage, some have driven a HGV and are equally as good. But one thing is for certain every driver who approaches the window or the desk can do every ones job in the company. Unfortunately for them so seemingly can every other driver so competition is high 
Never a truer word spoken! 
I’ve been both sides of the desk too mate, and done recruitment; now I’m back driving basically cos it’s similar money and less hassle. To survive in any office today you need a hide like a rhinoceros and a stab-proof vest; the latter preferably with the armour in the back.
This is why i am leaving the office and getting back onto the road.
The finger is pointed at you constantly, from those who work for you, those you work for, and anyone else in between. One thing i try and enact on drivers is the industry we make a living in is dynamic so when things change they change for us all not just you. Unfortunately, in my experience the majority of drivers are only capable of seeing things from their own perspective, and more happens outside of their cab than they dare imagine.
I have started at 0600 and left at 2330 to make sure that every driver has a fair share of the workload, not only to ensure harmony but to ensure the percentage of the job is done. But you can place high stakes on that phone call in the night or early hours because someone is not happy because John is going here and there and Pete has not and blah blah blah.
I have also waited behind and shook the hands of drivers who have done a hard day and pulled their hoop out to get the job done, this is something i do on a regular basis, just because i never got that gratitude as a driver and still dont as a TM - so believe its a good traite to instill.
My phone rings constantly like three times an hour, with the mundane to the serious, and if i make a mistake its one of 65 vehicles routes knackered, or their drivers, or the night drivers on the following shift, then the customer, then the receiver with the ultimate reply to the owner.
A driver cant be arsed to do his walk around check and gets a pull, OCRS score screwed your fault! even though every professional driver should as instructed by the TM do a check its your fault, likewise for infringements on WTD and tacho’s they all have there DQC and DCPC and can talk the talk at the window quoting all the relevant MMTM, SAS McNabb is my mate, HOFE missed it by minutes and ive been driving like a prick since before you where born handbooks.
Where the lorry, truck and or wagon driver is the enemy to all on the road - the transport manager is the enemy to everyone in the company because they are held to account for all of it.
Just look at the Managers CPC and the different modules you need to be a professional in.