I seem to have noticed a pattern here, which is “whatever the claim, we aren’t paying out”
Anyone else noticed this? 
Only just started reading them. I see your point, but don’t all insurers try to wriggle out of paying claims?
4 years ago I phoned towergates hull office and left my number for someone to phone me back, then I emailed through all my details and even took the trouble to include a ‘fact finder’ kind of form, and they didn’t even have the decency to ring me back, maybe a 15k renewal just isn’t worth they’re time, I certainly wouldn’t approach them again, mind you I find the same from truck salesmen, you ring them and they are gonna come back to you with a price and you never hear from them again…
Must be me…
Hi LRM
We’re sorry to hear you experienced this service with our Towergate Hull office. This by no means is how we conduct our business, please accept our sincere apologies.
We would like to rectify our slip up and should you wish to still receive a quotation or any other additional information on your renewal, we would love the opportunity to speak with you again.
Please email transport@towergate.co.uk with your contact details and we’ll then be able to direct you to the appropriate team. If you’re based in Hull, our team will be happy to come out and see you from the Hull office.
Thank you
Towergate Insurance — Motor Division
Towergate House, Euston Park, Euston Way, Telford, Shropshire, TF3 4LY