Ok, let’s start the ranking.
My entry is well known scottish authorised Mercedes service.
I’ve been there last week to pick up our sprinter after regular service. I noticed some noises coming from the front suspension. You could feel on the steering wheel that something is loose there. I have finally to get some technical dictionary, as I know perfectly what is it, but I just cannot explain that in English. I would risk that this is some kind of suspension pin getting loose, that’s common in sprinters and if you won’t fix it (which takes about an hour and it’s cheap and easy), your wheel will have some free movement and it won’t keep the direction you need, so soon after you will have to replace much more parts in your suspension and also your tire will be ripped to the wires.
I came back to the office and told the girls there, and my boss, who just happen to having chat with them, about the problem. They send a mechanic to check it for me.
He asked me to move the steering wheel when he looked into the wheelarch and then he said:
Oh, I see youre right, but this is normal. This is because your van is brand new and it will need some time before it settles down…
(for the note: the van is 60 plate, yes, but it already done nearly 30 000 miles…)
On the side I have a bonus one. In place I used to work, we had our lorries from Ryder. One of this lorries were constantly pulling to the left. I check the presure on the tires and everything I could, and noticed that the tire gets worn unevenly. So I guessed that this was wheel allingment. Reported to the boss, he send me to the garage, I told them, they were like “You won’t telling us how to do our job” They took it for a test drive and told me “nothing is wrong”. I insisted they checked, so they rised the van up, the guy hunged himself from the steering rack and said “nothing wrong”. I then took a trip to London and off course it was wrong. So on my return I came to the garage again, the same outcome. I called my boss, he came, he demanded to speek with the garage manager. The garage manager told him “Technically there is nothing wrong on the technical side which will cause the lorry to pulling to the left”. My boss’s answer to it was “So please call the lorry shrink and ask him to convict the van to go straight line”.
Finally, they did wheel alingment, and the lorry was right after that.
And in the category “foreign entry”. I’ve seen reportage once on Polish TV. The guy bought a brand new citroen car from the Polish dealer. He found that car is not actually brand new, it was crashed and then repaired and sold to him as “brand new”. He came back and sued the dealer.
The TV crew went with him to the dealer office and recorded the conversation.
The customer: How it is than that this brand new car leaves four tracks behind instead of two?
The Citroen Dealer: This is actually normal feature in this model.
note: It wasn’t Citroen SM, it was C5