The Transport Committee needs your experiences of using services provided by Government motoring agencies*.
Whether you’re a private vehicle owner, licensed taxi driver, haulier or other road user — please fill out our online survey to help us build a better picture of motorists’ experiences.
The survey will remain open until Tuesday 21 April 2014
Online Survey: Government Motoring Agencies — the user experience
Launching the online survey Louise Ellman, Chair of the Transport Committee said today,
“The Government’s motoring agencies are changing and two (DSA and VOSA) are shortly to merge. All of them rely increasingly on websites and email for delivering services.
We need to find out if these changes will deliver a better service when you do things like book a driving or vehicle test, apply for a driving, PSV or HGV license, register a vehicle or submit a SORN, and seek authorisation for motor vehicles, systems and components.
Your experiences will form an important part of the evidence we gather for our inquiry. If you find these services easy to access, affordable and well run please tell us via our survey. And if you face problems please tell us how these arose and whether they were dealt with quickly and fairly.”
To keep up to date with the progress of the inquiry go to Inquiry page: Government motoring agencies - the user perspective
For more information about the work of the Commons Transport Committee visit parliament.uk/transcom
*The Driver and Vehicle Licensing Agency (DVLA), the soon to be merged Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA), and the Vehicle Certification Agency (VCA).