I mentioned in an earlier thread about this, as drivers we all know best, better than any planner or company boss, but we only see the problem in one dimension. The planners have more than one lorry to worry about, they are dealing with several customers.
On the other side of the fence, any driver who has done time in a traffic office will know how difficult some customers can be. Many customers will not speak to third party hauliers, some will not tell the whole truth.
It may be that ABC Creamcakes has rang and said we have 2 loads in ■■■■■■■■■■■■ when they mean they have 2 drops, which may consist of a pallet for each shop.
It could be a third party collection where the instruction is third or fourth hand and is badly communicated or Haulier 1 has passed it to Haulier 2 who gave it to his Brother in laws nephew.
PPP Penguin Biscuits then call Haulier 1 to cancel a trailer, meanwhile haulier 2 is having a ■■■ and misses the phone call. His missus picks it up and says to her brother, yes, there is a load, it is in Aberdeen. I heard him on about it last night in the pub
…
…it happens, it is called transport and used to happen when they were rolling oats or building steam up for the fleet.
Meanwhile the driver goes to work, gets his wages and comes home again. The weather doesnt come into it, because if the load had been available, the driver would still have had to drive up there to pick it up.
I also believe with the company in question, they will have enough KPI and Statistics to work out where the shortfalls are appearing in the finances and soon plug the leaks.
I watched the TV programme and some of the stuff they showed was cringeworthy, like missing a delivery by 5 minutes or so or being held up on the motorway for 8 seconds longer than normal, but do you honestly believe the whole company is run like that? 