Our Firm has just taken on over 20 new agency drivers in preparation for the Christmas “rush”.
All but a couple of these new drivers are EE’s, and in recent days most of the permanent drivers have been sent out
on runs “double manned” with one of the new agency drivers…to show them how to do store deliveries, fill in the
paperwork etc…and to act as their mentors.
The other night I was sent out with a portly, middle-aged Polish guy called Papise, whose only spoken words of English
were “I know” and “Ok”! …and who had clearly never discovered, or heard of deodrant! Verbal communication was virtually impossible either way, and the shift quickly turned into a nightmare!
We were given what should have been a 13 hour run from Liverpool, to deliver to stores in Ashington and Jarrow.
I drove up to the Ashington store, when we got there I pointed to my eyes, his eyes, and then to the load to gesture to him
to watch what I do. It was very clear that he had absolutely no idea, and no understanding of anything that I said.
On the drive up he just kept saying “I know” or “Ok” to anything I said, so I decided to find out how much he was really
understanding.
Me …“my youngest son’s name is James…so what is my youngest son’s name?”
Him …“I know”!!
Me …“How long have you been in the UK?”
Him …“I know”!!
Me …“where did you last work?”
Him…“Ok”!!
After completing the Ashington store, I handed him the keys and pointed to the paperwork, maps and postcode for the Jarrow store.
He set off…and I quickly dozed off in the passenger seat …it was 8.00am and we had started at midnight. Around an hour later
I was awoken by a tap on the shoulder. I opened my eyes and we were stuck in a cul-de-sac on a housing estate!!
What a nightmare!! I looked at his sat-nav…it was a car sat-nav! …and he obviously had not looked at the map, and obviously
could not read the (English) instructions on the map to avoid the area that he had just driven into!
I tried to speak to him. “I know”, “I know”, “I know” he kept saying. “No you don’t know” I started shouting!
To cut a very long story short, we ended up reaching 15 hours, and having to “day out” for 9 hours at Leeming Bar truckstop on the
way back. Hardly a word was spoken during that 9 hours.
We have many EE’s at our depot, and most are decent drivers, speak good English and get the job done efficiently. A few of them I am friendly with, and I have a laugh and a bit of banter with. But this guy!!
I can’t believe that he’s been taken on. Surely Foreign drivers should have to speak a reasonable level of English?
Your thoughts please.