What a bunch of tossers! The red mist has descended on me today.
I for one will be glad when this great bastion of British society is gone, when they can’t even get the delivery of a simple letter right, not once but twice and not any ordinary letters but bloody recorded delivery letters.
I sent a letter to an address in London (very large corporation so easy to find) at the beginning of the month, important so I sent it recorded delivery, two days later I am pestered for the documents by the addressee so I look at Royal Mail website tracking and they tell me that they have my item and it is being processed through their system for delivery.
As this was important I resent it again and once again sent it recorded delivery, we are now sat on the last day of the month and still neither of my recorded delivery letters have arrived, the website still tells me for both items that we have your items and they are being processed through our system for delivery.
Many phone calls to RM in which a bod eventually tells me that it seems these letters are “lost” and until 20 days have passed since posting I cannot fill in a form to claim anything for the lost items or even recover the cost of the posting itself, please refer to our website for terms and conditions to download a claim form please sir. I told this ■■■ that my terms and conditions are that I paid them the recorded delivery price to just deliver my letters, I even delivered it to a poxy post office for them, and they still can’t do it.
How can they lose two letters to the same company? Both sent days apart and both sent recorded delivery, this lot are a effin joke. Customer service has gone totally at this company, they will do their level best to hide behind computer systems and not answer the phone if you are going to complain, I tried to get hold of the person who sent me an email from “customer liaison services” only to be told that no such person works there WTF!
I would happily pay double to send my post and the sooner Deutsche Post or whoever takes it on and breaks it up into little pieces the better for me, when they get to put their own people in at least if you lose my letter the postie will get effin sacked!!!
Why won’t Royal Mail tell you how much stuff they lose - exactly how much?
Why are Royal Mail exempt from requests under the Data Protection act? (try one, they ignore it).
Why won’t Royal Mail tell how much money they make from people having to collect a letter because it does not have enough postage on it - 10p short but £1.20 handling fee - tossers!!!
I bet Moya Green does not respond to the dozens of emails I am about to start sending her personally - surely to god someone has to take responsibility for this company?
GITS !!!
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