VBS Helpdesk
A 24 hour helpdesk is available Monday to Friday (excluding public holidays).
At weekends the helpdesk will close at 15:00hrs Saturday and reopen at 23:00hrs Sunday.
The helpdesk can be contacted during these times on 01394 604060.
General Enquiries
For general enquiries relating to VBS at the Port of Felixstowe, please contact the Customer Services Team.
Email: csc@fdrc.co.uk
If you wish us to call you back regarding your query, please state this in your e-mail and we will do so as soon as possible.
Opting out of Guaranteed Bookings
To disable your VBS account from being able to purchase Guaranteed VBS Bookings, please send your request stating your name & VBS account number to the following address:
Disputing Charges on your VBS Account
To dispute a charge on your VBS account (including No Show charges) please send your case in writing to either:
Email: vbsadministrators@fdrc.co.uk
Address: VBS Finance Administrator, Tomline House, The Dock, Felixstowe, IP11 3SY.
Please see the Frequently Asked Questions relating to disputing a VBS2 charge for full details of the information required in order for the Port of Felixstowe to respond to your request.
Website Enquiries
To report problems with this website please contact our Information Systems Helpdesk.
Well that all looks like a load of ■■■■■■■■. How is a driver supposed to get his money back without a receipt to hand in? It’s a bloody Truckstop, not a multi story I’d hazard a guess the land owners want nothing to do with it and probably won’t offer facilities. That’ll be half empty all week
OVLOV JAY:
Well that all looks like a load of ■■■■■■■■. How is a driver supposed to get his money back without a receipt to hand in? It’s a bloody Truckstop, not a multi story I’d hazard a guess the land owners want nothing to do with it and probably won’t offer facilities. That’ll be half empty all week
Never used the cafe there as the one time i did i waited so long to be served i didnt bother in the end , i think there was more non drivers using it than drivers
The sale was supposed to go through 6 weeks ago. The bloke who was buying didn’t do his homework. He wanted to build on it, but the council said it must remain a lorry park. He then went about trying to sell it in sections, probably to make a couple of mil. Our lot were approached to buy 30 spaces for 600k. My guess is either the bloke is doing this until he can sell it on, or the family have sold it to a parking company after he pulled out. Either way, next time I’m there I’ll be expecting a couple of anpr cameras and a locked building. If it’s pay by phone there won’t be anyone on site. I shan’t be using it anymore.
Perhaps the previous owner didn’t do himself any favours with the haulage industry when he kept pushing the authorities to clamp down on “illegal” parking of trucks in laybys on the A14 just so they had to use the overated truckstop!
OVLOV JAY:
Well that all looks like a load of ■■■■■■■■. How is a driver supposed to get his money back without a receipt to hand in? It’s a bloody Truckstop, not a multi story I’d hazard a guess the land owners want nothing to do with it and probably won’t offer facilities. That’ll be half empty all week
Just get your employer to pay it if you park there.
OVLOV JAY:
Well that all looks like a load of ■■■■■■■■. How is a driver supposed to get his money back without a receipt to hand in? It’s a bloody Truckstop, not a multi story I’d hazard a guess the land owners want nothing to do with it and probably won’t offer facilities. That’ll be half empty all week
Just get your employer to pay it if you park there.
Unless its SNAP, our lot require receipts. No receipts, no money back.
I’d hazard a guess the land owners want nothing to do with it and probably won’t offer facilities. That’ll be half empty all week
