^^^^^^^^^^^^
its difficult to know who your going to be talking to before you hookup with them.
with sky,you used to be talking mostly to someone who lives within working distance of livingston where their base is and take your chance as to what they sound like.
i just have nothing to do with anywhere that has a asian call centre if i can help it as it gives me agg as soon as the phone is answered.
with paypal,you call the north east of england,if they are swamped,you get bounced to dublin,if they are swamped you get bounced to manilla ir somewhere which at that point its just best to hangup and redial and save the grief…
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We currently have a problem (no service) with our Sky Fibre phone/broadband service. I have already spoken with a very nice sounding (as in “I would” - based entirely on the sound of her voice/way she spoke) Irish lady. She can’t actually help any more than someone in a Far East call centre could, because she is totally reliant on what OpenWound tell her.
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wernt you lucky.
forums.digitalspy.com/discussio … all-centre
it used to be with the call centre in livingston then you were gambling on speaking to someone living between edinburgh and glasgow.
whether they can assist you or not, makes no odds to me.
what does help me is removing most of the gamble of who is likely to answer a phone before me dialling it.
for example.
if you use the ferries and call p&o,
then you most likely talk to someone who lives in or around kent.
if you call stena,
then after going through about 8 menus of listening to a plummy sounding english voice who could be reading the news ,you invariably get transferred onto a flipflop in riga or somewhere similar who can only work from the script on the screen.
with the rac and for the 25 years when i used visa credit card is the same…always a plummy newsreader voice till you speak to a human,then you take your chance,which for me equates to ,just hang up the phone and redial.
as far as mobiles go,then 1 mans meat is anothers poison,but at the end of the day if most of us are making decent wages from whatever source,then who cares about a few quid per month anyway?
with few exeptions,all the providers are similar to all the subbies,as in the rates cut to death so that someone else dont get your money.
it’s now £70 although if I ring Ireland a bit it’s £140 odd 
had same number 20 yrs now 
and still use the good old C2 01 it’s untraceable apparently