I am looking for details of the John Lewis distribution operation.My Brother in law is 90 and moving into a new retirement flat on Friday,In plenty of time we have ordered all new furniture etc from the local John Lewis store,but on checking delivery details we find some of the stuff has not been ordered and is now out of stock,the central customer contact no is no help and no one rings you back,on reading customer reviews of the John Lewis delivery operation people seem to have lots of issues,I thought this was a good company but I am loosing faith fast.
Do they undertake the warehousing & distribution with there own fleet or is it a combination of hired in and there own?
Seems to have been like it for some time: