Im i right or wrong

sent maggie in for her inspection and when i collected her i was told they had melted one of my air lines when they tested the night heater, the air line was connected to the blank where it should when running solo,

and ive just had an invoice through the post for a new air line + fitting :imp:

im i right to tell them to ■■■■■■■■ they melted it :unamused:

Do you really need someone else to answer that for you?

Why were they testing the night-heater? Firstly it’s Spring and secondly it’s not an MOT item, last time I checked.

This sort of thing is sadly quite common. One of our customers got a dealer to change a bulb and they broke the light unit and tried to charge them for it.

Running the night heater isn’t part of the six-weekly inspection. Is this a Renault main dealer?

If it is, then perhaps they should be named and shamed so that others can avoid them, if it’s an independent then my guess is that they had need of a red airline for some other vehicle, have decided to steal yours, and to add insult to injury have charged both of you for it.

Harry Monk:
Running the night heater isn’t part of the six-weekly inspection. Is this a Renault main dealer?

If it is, then perhaps they should be named and shamed so that others can avoid them, if it’s an independent then my guess is that they had need of a red airline for some other vehicle, have decided to steal yours, and to add insult to injury have charged both of you for it.

no scania got r&m with them :unamused: , also charged me £17.50 3 times to change 3 bulbs :imp: told them what to do with that as well

they said the just run the night heats up to make sure there ok with no faults

No way is the night heater included in the six-weekly inspection. Also tell Scania that if any bulbs are defective, then you want advising of this on the inspection sheet but you don’t want them to change them. It seems to me that they are just trying to rip you off for as much as they can get.

Depends on what the agreement is for your inspections.

It’s not your fault they melted the air line but then is it (was it ) stretched that much it’s near your night heater exhaust … cant blame them for checking the night heater or would you like to find out it don’t work when you really need it ■■

Bulbs well that’s a bit OTT for each bulb supply and fitting.

I have done thousands of truck safety inspections. I have never even touched or fiddled with the night heater as part of one. There really is nothing to say in their defence.

burnley-si:

Harry Monk:
Running the night heater isn’t part of the six-weekly inspection. Is this a Renault main dealer?

If it is, then perhaps they should be named and shamed so that others can avoid them, if it’s an independent then my guess is that they had need of a red airline for some other vehicle, have decided to steal yours, and to add insult to injury have charged both of you for it.

no scania got r&m with them :unamused: , also charged me £17.50 3 times to change 3 bulbs :imp: told them what to do with that as well

they said the just run the night heats up to make sure there ok with no faults

a DAF dealer that i used to use, once sent me an invoice for £36 for changing a sidelight bulb :open_mouth: :open_mouth: :open_mouth: :open_mouth:

I find it best to sort it out there and then, it stops the hassle of dodgy invoices, then trying to sort out a credit note.

They work on the view, that the invoice will slip through, and your non the wiser, especially if you employ someone to do the book keeping :frowning:

Fair play though, if they are going to the trouble of checking the night heater, how many times do you get problems with these things after its been in for an inspection…

Thats some night heater you must have to say the least go back and ask them to demonstrate how they did it

Stanley Mitchell:
I find it best to sort it out there and then, it stops the hassle of dodgy invoices, then trying to sort out a credit note.

They work on the view, that the invoice will slip through, and your non the wiser, especially if you employ someone to do the book keeping :frowning:

Fair play though, if they are going to the trouble of checking the night heater, how many times do you get problems with these things after its been in for an inspection…

nothing gets past the wife :laughing:

they have been told NO bulb changes as all the bulbs are in the truck anyway and me or my other driver will change them, and any faults ring before fixing

Part of an inspection is to run up the night heater.
Would you prefer to be parked up one night without a trailer fire up the heater and next morning wake up to a burst red line and a 200 quid call out?
Who the hell puts a stow point next to a night heater exhaust point anyway.
Oh Renault how did I guess.

Lol

Bking:
Part of an inspection is to run up the night heater.

No it isn’t. It is a safety inspection, carried out in accordance with a standardised check sheet, and the night heater does not appear on it in any way, shape or form. Therefore it should not be touched.

The guy doing the inspection will be ( or rather should be) doing whatever is listed on the inspection sheet he has been given.

The garage will have provided the operator with a copy of the sheet at the time that the maintenance contract was signed. The operator will normally then have given VoSA a copy of the said inspection sheet. Manufacturers, dealers, independent garages and operators etc all have their own version of ‘inspection sheet’, listing what they want checked - which can include anything extra they desire: eg crane, beacons, level checks, body equipment. The only thing that stays the same is the list of VoSA ‘required inspections’.

If the vehicle came back with a door not locking or a window not working, neither of which are on a ministry inspection list, and no comment about it there would probably be another post from someone complaining about that.

£17.50 sounds like 15 minutes at £70 hr, which in a busy dealership could easily be the actual time it takes to get the job authorised by the foreman or workshop controller, confirm that there is not a wiring fault, acquire a bulb from the stores, fit it and sign off the inspection sheet as defect rectified. Once fitted of course that bulb then becomes subject to what the owner regards as the ‘everlasting guarantee’.

Assuming the vehicle was in daily use, one wonders why 3 defective bulbs had not been spotted & rectified.

For anybody interested, here’s what needs to be inspected on the six-weekly inspection.

The night heater is not part of the mandatory inspection. Mandatory items are those with the check number in white. Items that an operator may add to the list are highlighted in grey, and include night heater (138), fridge unit (139), radio cassette player (140/142), curtains (145) etc etc etc, but if the OP hasn’t asked to have any of these items added to the inspection, then the fitter shouldn’t be touching them.

As said above, there really is no excuse for this.

Driveroneuk:
Assuming the vehicle was in daily use, one wonders why 3 defective bulbs had not been spotted & rectified.

Because bulb faults mysteriously appear in between parking the truck outside the workshop, and the truck going into the workshop, even if they had been working perfectly for the last six weeks.

Sudden Bulb Failure at £15 a time is a recognised problem for anybody who runs a truck and puts it in for inspection. That’s why the owners of truck franchaises drive around in Aston Martins. :stuck_out_tongue:

If you tell the garage that you only want to be advised that a bulb needs changing, then they have to do that.