I have been reviewing our terms and Conditions. The purpose of T&C’s are to protect both the company and the customer if things don’t go exactly as planned.
We feel they should provide a fair balance of protection for both parties and should be written in plain English and easy to read.
I might open up a can of worms here but as part of our review we started looking at other companies T&C’s. Some are written with very poor grammar and punctuation and some grossly unfair conditions and others are well written are seem well thought out.
Have any members encountered terms that are unfair or T&C’s that just cannot be read or understood.
I have started this thread in an attempt to impove our own service.
Our terms and conditions are clearly displayed in the reception area at the training centre and are in the booklet that is freely available.
Plain straightforward English is one of the most important things. That way, no-one can turn round and say they didn’t understand what was meant. But we have never used the terms and conditions as a weapon against a customer. We only produced them as part of the compliance for one of our accreditations. I’m an old-fashioned guy who believes that business is conducted on a handshake and my word is good.
Sadly, this doesn’t always seem to work both ways!!
Peter Smythe:
Our terms and conditions are clearly displayed in the reception area at the training centre and are in the booklet that is freely available.
Plain straightforward English is one of the most important things. That way, no-one can turn round and say they didn’t understand what was meant. But we have never used the terms and conditions as a weapon against a customer. We only produced them as part of the compliance for one of our accreditations. I’m an old-fashioned guy who believes that business is conducted on a handshake and my word is good.
Sadly, this doesn’t always seem to work both ways!!
Pete
Same here Peter being old fashioned & things done on a handshake
