Now Highways Agency is Highways England, one of their priorities is customer service. This isn’t just the wombles but all departments. Remember that wombles don’t plan roadworks so don’t blame us because your night trunk is littered with road closures
You can now study why a road was closed for the amount of time it was and the reasons why lanes were not open: highways.gov.uk/traffic-info … -bulletin/
There are now more ways to give feedback, complain or compliment, instead of just calling the information line 0300 123 5000.
Transport Focus is one group: email.passengerfocus.org.uk/pass … 09&CC=&p=0
Transport focus is a Newsletter , Consultancy focus group (paid very well too may i add ) , not a means of getting an issue / complaint directly communicated and dealt with.
Keep on using the current methods chaps and chappesses
What do I do if I have a complaint about the Strategic Road Network (SRN) or Highways England?
In the first instance you should contact Highways England directly.
If you are not satisfied with the response you receive from Highways England, you could refer your complaint to the Department for Transport’s Independent Complaints Assessor (ICA).
If you think Highways England has not done everything possible to resolve your complaint, you can also ask a Member of Parliament to contact them on your behalf, or ask them to refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO).
The PHSO will expect you to have tried to resolve your complaint at the earlier stages of Highway England’s complaints procedure before they look into it.
extrucker:
Now Highways Agency is Highways England, one of their priorities is customer service. This isn’t just the wombles but all departments. Remember that wombles don’t plan roadworks so don’t blame us because your night trunk is littered with road closures
You can now study why a road was closed for the amount of time it was and the reasons why lanes were not open: highways.gov.uk/traffic-info … -bulletin/
There are now more ways to give feedback, complain or compliment, instead of just calling the information line 0300 123 5000.
Transport Focus is one group: email.passengerfocus.org.uk/pass … 09&CC=&p=0
So when you see incorrect signals, or you think they are incorrect, you can inform inform Highways England by calling the information line 0300 123 5000.
At the time when you spot it , so it can be checked and amended as appropriately
.
Wouldn`t want the Customers miss-informed of current events would we now
The new map they’ve put on the site is a complete waste of space. The old one was better to plan a route by for night time road closures. Now you’re forever clicking here and there to open up more stupid windows which sometimes work, sometimes don’t. Then it says it’s an unconfirmed event so you’re still none the wiser than when you started. But oh no, the old system worked okay so let’s ■■■■ it up!
They’ve also got an app that gives out the delays / roadworks etc but there’s so much waffle on it you get fed up listening to it. All we need to know is what roads are closed at night, don’t give a toss why.
