Went for job interview Monday, all went well until I produced my Digicard. The metal SIM had dropped out and missing, not sure how/when it disappeared though last time I was using it the card was very hot at the end of the shift. Having examined the card it has rippled a bit because of the heat , so I assume whatever holds it in place (adhesive?) had dried out 
Sent the card back to DVLA so will wait and see if they will replace it.
Tiger.
Provided you filled the form out properly you should get a nice shiny new card back within 5 working days of them receiving it.
Finally had my digicard back today, it was the same one I had sent for replacement 
DVLA said it was ādamagedā and not faulty and want Ā£19.00 for a new one, AND they want me to go and pick it up from one of their designated offices. Since none of their ādesignatedā offices are anywhere near me itās not going to happen!
They charge me Ā£38.00 for a card that falls apart after a months use, then expect me to pay Ā£19.00 for a replacement. I was under the impression that under the sale of goods act, a product must be suitable for its intended purpose?
(A very ā ā ā ā ā ā off) Tiger.
Fastrantiger:
Finally had my digicard back today, it was the same one I had sent for replacementDVLA said it was ādamagedā and not faulty and want Ā£19.00 for a new one, AND they want me to go and pick it up from one of their designated offices. Since none of their ādesignatedā offices are anywhere near me itās not going to happen!
They charge me Ā£38.00 for a card that falls apart after a months use, then expect me to pay Ā£19.00 for a replacement. I was under the impression that under the sale of goods act, a product must be suitable for its intended purpose?
(A very ā ā ā ā ā ā off) Tiger.
send them your details on an e-mail and quote the act - bet that will get resultsā¦
Complain to them. I would. Get a section number of the DVLA to write to. (Usually something like āThe Manager, Input ā ā , DVLA, etcā)
If it fell apart after a month, then Iād call that āfaultyā.
Just looked at my bank chip & pin card. It has a 3 year validity period. Whoever expected a smart card to last as long as 5 years of use is either living on another planet or is intent on scamming more money later when it fails before expiry.
Finally had my digicard back, it took 7 weeks. They decided I didnt have to pay for a new one after all, probably a decision made after I pointed out āThe sale of goods actā and the fact the card was not āfit for purposeā. Itās a bit academic now since I probably wont be driving again, but I felt better for putting the DVLA right 
Tiger