Not strictly to do with the truck side of them, more the courier side of it and getting my parcel from A to B.
I have been expecting a directory direct from Switzerland since mid May and well into June I still haven’t received it. I contacted the sender via email and he assured me that DHL collected it from his office on 20 May and it was addressed just as I’d told him :
(example)
R I KNAPP
123 TRUCKNET ROAD
RAVENSTHORPE
DEWSBURY
WEST YORKSHIRE
ENGLAND
WF13 3AA
So as you can see, there’s no problem with the addressing whatsoever (obviously the street and post-code have been changed here).
DHL had also asked for a contact telephone number in case there was any problem with the delivery so I passed my mobile number to the sender and he passed it along to DHL.
The sender went away on business during the first half of June and he replied to my email of 20 June asking where it was on the 21st by saying that it had arrived at the Leeds depot on 11 June 22 days to get from Switzerland to the UK .
I came home last Wednesday night (23rd) to find a card from the DHL courier dated the same day saying that they had tried to deliver it and required a signature but no-one was in . I forgot to mention that I had made special instructions for them NOT to attempt to deliver it because I’m away from home all week so they’re wasting their time.
The card read (basically) “We attempted to deliver a parcel today but it required a signature and no-one was in so we have taken it back to our Leeds office. To arrange re-delivery please contact the office on [blah]”.
Thursday morning came and I had a late start so I decided to run up to the Leeds office in Kirkstall (a 30 mile round-trip ) complete with the necessary ID and missed delivery DHL card to collect it.
Me: Hi, I’ve come to collect this parcel please [giving the lass the card and my two forms of ID]
Her: [Off she goes in the back and comes back 5 seconds later] it’s not here.
Me: Well where is it then?
Her: the courier is out with it.
Me: [big sigh] it says on this card “to arrange re-delivery please contact your local office”. It doesn’t say, “we will attempt to re-deliver it again the next day” does it ?
Her: [silence, then…] when we’re quiet we sometimes try to deliver parcels more than once.
Me: [getting really annoyed] oh well that’s just great isn’t it; I trail all the way down here - a 30 mile round-trip - and in work time to collect my parcel which was sent from Switzerland on 20 May and you’re telling me now that it’s not here and some courier is probably right now stood on my doorstep banging on my door trying to deliver it
Her: Would you like me to contact the driver for you so you can arrange another delivery
Me: [temper just about lost] NO I WOULDN’T Which part don’t you understand ? I’m not at home through the week hence why I’m here now to pick it up myself
Her: Is there a specific time you’ll be at home so we can arrange delivery for you.
Me: YES. SATURDAY AFTERNOON
Her: I’m sorry Sir, we don’t deliver on Saturdays to that area.
Me: Exactly . That’s why I’ve come all the way down here to pick the flaming thing up . Look, when the driver gets back with it, take it off him, put it to one side in a safe place, don’t lose it, don’t send it back, don’t try to deliver it again and I’LL phone you when I can next get down to collect it to make sure it is definitely here yeah. Do you think you can manage to do that
Her: There’s no need for that attitude Sir.
Me: Just make sure it’s here next time OK [and then I left, nearing tearing my hair out in frustration].
They are so zedbeeing useless