Customer Service Driver - MBUKIRE

UK PROFESSIONAL DRIVERS FORUMS THE UK PROFESSIONAL DRIVERS FORUM (INTERACTIVE)
1

Don’t want a lot do they!

Job summary:
To ensure that deliveries to our Customers are carried out in an efficient manner following specified MBUK delivery procedures.

Major duties & responsibilities:
PRIOR TO DEPARTING DEPOT
All vehicles must be checked for defects and reported to the garage for repair
Goods must be checked they are correct and secure
DURING JOURNEY
The delivery schedule must be followed, with arrival and departure times logged on journey sheet
Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems
Delivery procedures set by MBUK to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process
Every delivery must be signed by the relevant restaurant Manager
ON COMPLETION OF JOURNEY
Clean the inside of vehicle
Refuel the unit and fridge unit
Park vehicle as directed by Shunter
Be de-briefed about journey by Transport Office
OTHER DUTIES
To complete any other duties as required by Management
Carry out drivers duties with due regard to legislation in respect of LGV drivers and submit tachographs on a weekly basis for analysis by the Company
To follow the companies Safe Working Procedures at all times
Strong H&S awareness.
Collections and deliveries for various customers at different locations around the country
Dealing with ambient, chilled and frozen products
Checking products and carrying out the necessary paperwork

Profile:
Understanding of driving legislation governing the use of tachographs and working hours.
C+E Licence for a minimum of two years.
Experience of driving large goods vehicles to a high standard and be accident free for at least 3 years.
Knowledge and previous experience of refrigerated trailers.
Ability to be flexible and adapt to changes at short notice to meet the demands placed on MBUK by our customer.
Calm under pressure.
Strong H&S awareness.

Technical competencies:
Level 2 (or equivalent) English and Maths (Essential)
Drivers CPC to be completed (Essential)
Good level of computer literacy (Essential)
Knowledge of vehicle and refrigeration system (Essential)
Understanding of EC drivers’ hours & EC working time directive regulations (Essential)
Experience of working with refrigerated vehicles (Desirable)

Behavioural competencies:
Adaptability
Accepts and adapts to changes
Learns new skills to meet new needs of the business
Suggests changes and improvements
Quality Work Output
Produces quality work
Follows safety practices and compliance policies
Uses time wisely and gets things done
Meets or exceeds deadlines
Takes responsibility for own actions
Service Orientation
Supports the company’s mission, vision and values
Meets or exceeds customer needs
Responds to requests in a timely manner
Takes initiative to meet customers’ needs
Resourcefulness
Uses materials, processes and tools efficiently
Takes initiative to solve problems
Does the most important work first
Gets things done while still upholding ethics, integrity, compliance and company values
Teamwork
Works with others to get things done
Openly shares feedback and information that helps the team
Treats others with respect
Is approachable to others
Listens so others feel heard
Develops relationships built on trust

This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.

2

Sounds like a multi drop/food service type of job and looks like a standard sort of job advert to me for that line of work.

Other than the “behavioural competence” waffle at the end I don’t see anything wrong in what they are asking or expecting from the job based on what’s written above.

3

Looks like McDonalds contract. MBUK could be Martin B. At least the advert is long enough for you to make your mind up.

4

No problems there, the requirements will whittle the also rans out.

Suspect there’s some good money on offer for the right candidate.

5

Yeah its Martin Brewer. They pay the good money so have the right to pick.

6

It’s to be hoped that the job description for the office pointy shoes is as detailed and with similar requirements-it works both ways after all.

7

I know of a couple of bods who applied there, one said good money but shifts didn’t suit , one started , but only lasted couple of shifts , cos of palarver and staff attitude tipping at Mc Donalds .

8

What behaviour is appropriate when getting ready to tip and find a lowered Civic and a knackered Corsa stuuffed underneath your trailer :smiley:

9

At Heywood I believe Midnight is when you start a day shift.
Also I believe the long serving drivers have better t&c’s than newer recruits.

10

Juddian:
No problems there, the requirements will whittle the also rans out.

Suspect there’s some good money on offer for the right candidate.

…Imagine the disappointment when Pyotr Perphekt turns up with his impeccable English, clean licence, and 20 years of experience at age 30…

"Job is £9.50ph nights, dropping to £9.10ph Days.
Job pays more than minimum wage - be grateful rather than late. List of other social requirements is not exhaustive."

:stuck_out_tongue: :stuck_out_tongue: :stuck_out_tongue:

11

Sixties boy:
At Heywood I believe Midnight is when you start a day shift.
Also I believe the long serving drivers have better t&c’s than newer recruits.

I don’t recall ever seeing the opposite, as might be the case in the insurance market… :confused:

12

MBUKIRE Martin Brower UK & Ireland

Different depots may have different T&Cs for their drivers.

Basically, what it is is delivering to McDonalds. All the usual checks, but they don’t want you going out with a defective vehicle. Amber lights are not acceptable to leave the yard on. Most depots have either onsite garages, but ours have technicians that come onsite.

Get to work, login, get your paperwork, check it over, grab the PDA, go find your truck. Some depots have the unit and trailer already hooked up, fuelled up, ready to go. Most artics are roll up freezer doors, the rigids are either 26t rear steer or 18t, with barn doors. Most tail lifts fold up against the doors but there are some tuck under tail lifts in the fleet too.

Check the truck over, check the load is secure and that it is the right load for the trailer. Usually stickers left on the cage will identify that you’ve got the right load. Seal it all back up and make sure you’ve got full waste barrels on board and the oil retreival tank works.

You’ve usually got about half an hour from shift start to leaving the depot.

You get a load plan sheet, with how the trailer is laid out and they usually use a 3 or 4 digit store number as reference to what the cage is. Buns at the back door, dry goods in front. Left lane is chiller, then either middle and right (3 lane), or right lane (2 lane) for frozen.

Bars and cups are used to secure the load.

Once you get to the store, there is a risk assessment showing you how they want you to put the truck, sometimes how to access the site and things to look out for at the delivery.

We take back ‘return logistics’ in the form of waste barrels (blue for grease, black for food) which are sealed up with metal bands and stacked in cages. Everything is done in cages. Cardboard and empty cages, condensed for transport.

There is also an extra underslung 200L tank next to the red tank on the trailer for UCO, which is waste oil that goes back to the depots to be recycled.

Most deliveries take an hour. If you get to a site and the delivery area is blocked it is the McD staff that move them. If they cant you can call the depot and ask they speak to teh depot or escalate it. But most stores are accomodating as they’d rather like their stock. But most if not all stores work hard to help you get into the delivery, and also leave afterwards. There are underrun bars so you’ll not snag a low-rider but if someone does get too close then they preach GOAL at MB, Get Out And Look. You can always ask them to move too. Most oblige. Watch out for Uber eat drivers etc, they’re a bit dense at time and can park anywhwere they like.

Most stores get 8-12 cages per delivery but it depends.

Midlands depot covers South Wales, Mid & part of North Wales, Cheshire, Derbyshire, Sheffield and Doncaster, and across to Grimsby, then down into Lincolnshire, North and Mid Leicestshire, Warwickshire, Birmingham, Worcestershire, North Gloucestershire, Shropshire and everything in between.

Hemmel covers London, East coast from A14 downwards, South East UK.

Basingstoke covers South West and Oxfordshire, and up to the Midlands area, across to Hemmel area.

Heywood covers the top of Midlands area, and up to the top of Scotland, as well as North Wales.

There is a depot in Ireland too that, um, covers, um, Ireland :wink: Not sure if that is ROI or just NI.

Shift wise. They vary from 9 to 15 hours. Duties tend to start from Midnight all the way around to 6pm. The Midnight drivers do the distance work, as they have less traffic to content with, so around Sheffield, Doncaster, Grimsby, Skegness or South Wales.

One of the longest runs from our depot is Cross Hands, Haverfordwest and Pembroke Dock in one run. Planned 14.5 hours.

Most drivers get into the rythym and don’t have problems. It is a physically demanding job and you get some exercise, and expect to spend the summer months in shorts and t-shirt mostly :wink: When you get back to the depot, you empty out the waste returns, and either park the truck up on the pumps and the shunters fuel it or you refuel it yourself and park up. That is different per depot.

At the moment we’re delivering wearing facemasks and have surgical gloves on underneath work gloves. Have a hard hat for deliveries to wear, unforum and hivis. Most only wear the hivis in the yard or if you’re delivering on the main road, which is rare for a lot of our stores as they’re in the carparks

The pay is decent, I get an additional bonus for working weekends, and the managers are approachable with problems and supportive when you have issues.

Life is always a learning curve and its still one of the better jobs I’ve had and done. I’ve worked a variety of shifts, initially on midnight starts but then moving onto a later shift.

13

Winseer:

Juddian:
No problems there, the requirements will whittle the also rans out.

Suspect there’s some good money on offer for the right candidate.

…Imagine the disappointment when Pyotr Perphekt turns up with his impeccable English, clean licence, and 20 years of experience at age 30…

"Job is £9.50ph nights, dropping to £9.10ph Days.
Job pays more than minimum wage - be grateful rather than late. List of other social requirements is not exhaustive."

:stuck_out_tongue: :stuck_out_tongue: :stuck_out_tongue:

£14ph minimum ISTR. Hemel Hemstead get London weighting. If they ask you to goto another depot your shift starts when you leave home and they pay your milages at, I think, 30p a mile.

14

Saratoga:

Winseer:

Juddian:
No problems there, the requirements will whittle the also rans out.

Suspect there’s some good money on offer for the right candidate.

…Imagine the disappointment when Pyotr Perphekt turns up with his impeccable English, clean licence, and 20 years of experience at age 30…

"Job is £9.50ph nights, dropping to £9.10ph Days.
Job pays more than minimum wage - be grateful rather than late. List of other social requirements is not exhaustive."

:stuck_out_tongue: :stuck_out_tongue: :stuck_out_tongue:

£14ph minimum ISTR. Hemel Hemstead get London weighting. If they ask you to goto another depot your shift starts when you leave home and they pay your milages at, I think, 30p a mile.

I got one shift in a year of working at Waitrose like that - where I got paid expenses and a higher hourly rate to compensate for the 2hr+ commute involved to the remote depot… It pays - providing you don’t get stuck in traffic on the way home, especially not wanted after pulling a 15 hour shift… Do you get random rigid deliveries thrown in with it at same hourly rate?

How come this aversion of firms to do start times between 18:00 and Midnight these days?

15

I’ll go out in a rigid or artic. One run or a second run, 2-5 drops.

Same money. No OT. All one figure.

I work afternoons now. Find it more suitable for me.

16

Morning All.

Just wondering if anyone can give me Information on working for the Above but at Hemel as Class 1 driver, Ive got interview Wednesday, ive been told shift pattern and start window in afternoon and the hourly rate for the 40 hours basic pay. few questions, How many stores you normally do? is there a overtime rate after 40 hours basic? is the rate different if work an extra shift?, will you be doing more then 40 hours basic a week? ( i hop so). Any other info about Hemel would be great.

Thanks
lee

17

And if you hear a hideous scraping noise when leaving your drop, back up and release the knackered Corsa from under the chassis that you’ve managed to collect.