If you don’t get the right person on the phone you are wasting your time. We have stopped bothering. If anyone contacts us at the moment it is periodic training or we can’t help you. The last time we managed to arrange a Mod 2 for someone took far to long and drove our young lady mad being passed from person to person to find out they get progressively more useless.
There again - get someone on the other end that knows what they are doing and it’ll probably only be a couple of weeks.