Companies that don't give a crap - defects

How much crap do you take from your company before throwing your dummy out and leaving? I thought I was being reasonable in defecting my truck because the steering wheel shakes uncontrollably when running empty but “we can’t afford for it to be off the road so you’ll just have to live with it” :open_mouth: . This is a hire truck by the way. The tyres are all wearing unevenly and it pulls badly to the left when fully loaded. The drive axle feels loose and seems to squirm around as if you’re running on half flat tyres, but can’t see anything visibly wrong and tyres look as you’d expect with 44t on them. Surely the solution to this problem is a call to the hire company: “your truck is broken and needs fixing. The driver will be bringing it in at 2pm with a list of the problems. Please ensure you have a temporary and roadworthy replacement ready for us to use in the interim, thank you.” ?

I put a post up asking about steel plates for the trailer legs to stop them sinking (thanks to all who replied). The company maintenance man/engineer even told them the same, that we needed some 18" square x 0.5" thick plates and they’d do the job. So what did they do? They got some ply and chipboard bonded boards made up, 8 in total, to use 1 set of 2 under each leg. Apart from them being needlessly bulky, these only worked for a couple of days until it rained then they predictably fell apart and became useless. So what did they do next? Finally got the steel plates as originally told? No. “Here are some rubber buffer blocks that we used to have on the loading docks. Those are very solid and will work fine.”

:unamused:

Cue 20 minutes of winding 30 tonne off the ground in low gear and various chocks/blocks balanced on the back of tractor chassis and under the trailer front to use as leverage to help lift the trailer up. All completely avoidable ■■■■■■■ about if they’d just do as they’ve been asked to do and got the steel plates, but no, we’ll make up some wood ones ourselves and save £40, while at the same time they happily let one of the trucks sit idling all night to keep the air up for the valves to work in the trailer for the hour needed during tipping rather than get the air leak fixed. I asked for the steel plates again - surely common sense would now prevail? “I will get the maintenance guy to make up some more wood sets for you. Please take care in future not to get them wet.” :unamused:

I was telling one of our other drivers about it who has worked there for nearly 10 years. His response “why do you care? Just do your job and go home. So what if there are problems with the truck? You are being paid to drive, nothing else should matter. If it breaks then that’s their problem but you just have to put up with any problems and stop complaining about them.” I just don’t get this mindset at all. If these places fixed the problems when they first arose and were reported then it may only cost them £100 to fix it. When they ignore them and hope they go away it inevitably leads to other secondary things breaking that were reliant on the primary thing to work properly meaning that the bill is now thousands and requires the truck to be off the road for a week or more whilst parts are sourced.

One of the trailers has had the legs bent by one of the other drivers because he couldn’t be bothered to wait until the air builds up to raise the suspension before doing the tug, so they now only wind up about a third of the way, then they jam and you have to do the rest in low gear which takes a good 5 minutes of sweating. I’ve said repeatedly it needs sorting. “We can’t afford to have that off the road as we need it every day of the week, just manage as best you can.” The problem is that the other driver on my days off (the guy mentioned above) just does it without any complaint, so naturally they say “Hussain never has any problems, why is it only you causing problems?”

A new guy has just started because another guy who has only been here 6 months got sick of it and left. I told the new guy how things worked here and was a bit taken aback by his reponse “it’s the same everywhere unless it’s a big logistics company with their own garage, you’ve just got to put up with it. I don’t give a ■■■■. I just come in and do my job and go home. If it drives like a sack of spanners or something breaks on it, ■■■■ it, not my problem, someone else can deal with it.” :unamused: Seems like he’ll fit right in here.

Have I been out of the loop too long or is this how it is at most companies now? (this is own account/product by the way, not a haulage company). The job itself is good, pays reasonably well and is set, predictable hours, but all this unnecessary and avoidable aggravation because they want to run the transport side on a shoestring doing no preventable maintenance is bringing me very close to walking and telling them to stick their job up their arse. What is it like where you work?

Its a decision you have to make. Good pay good hours and not so good wagons.

Or ■■■■■ pay ■■■■■ hours and driving best of gear with company shirt and tie.

Id take the good pay and hours and drive an old foden if i had to over a topliner with all the shiney stuff for very little take home pay.

Taking your description of the shaking as gospel and not an exaggeration… if the steering wheel is shaking that much then the various steering joints are having a hard time as well, they won’t like it either and they will eventually protest. :bulb: when? being another matter. :bulb: This probably happens at around 45 to 50 mph so you may need to slow down to a speed at which it doesn’t happen. Along with the rest of the issues just maybe someone who has a clue ought to be having a look at it rather than an office wallah.

I’ve had that violent shaking on a Sed Ack 400 back in the year dot, a combination of out of balance front wheel, worn shockers and an overexuberant autolube system, plus multi leaf front springs.
Have every sympathy with the OP, once that wheel dropped into an undulation that set the oscillation up you could not drive out of it, must have looked dreadful to oncoming traffic cos mutiple flashing and pointing, you could only slow right down till it died out and go again.

Hope these defects are written down daily in a standard numbered defect pad, if they arn’t being recorded like this they don’t exist, office bod won’t like it but some things you have to insist on.

Id not go.out in it.
What id do if possible take the transport manager /or who ever. Out in it…let them see how bad it is.

Bring them.back…park up and refuse to use it .

The owner and mechanic from that Bath tipper fatal accident didn’t care two hoots for maintenance or lack of it , they each got five years prison .

Another vote for “it’s your decision”.
I confess there’s been several times I’ve done what your’re doing, going along with a situation that you really shouldn’t do, so I can empathise with you

DVSA would tell you it’s your responsibility not to take it out with defects, right before they slap you with fines or a court summons.

My former employer ran everything on a shoestring, when some of their cheapie repairs resulted in a severe engine failure they tried to stiff me for it, citing driver negligence and disciplinary action. That was the point where I told them to stuff their job, I’ve never looked back since :slight_smile:

Based on my own experience :imp: :unamused: I’d recommend making your own copies of evidence of their shoddy practices: photos on your phone, a written timeline of defect reporting and their failure to correct defects.

There are still a few companies out there who do things without worrykng about maintenance, but hopefully one day they’ll all get removed.

Dodgy steering or brakes - its not going out fullstop or its being driven straight to VOSA to be checked. Luckily our lot are a bit more sensible.

All companies are like that or its only big logistic ones who are on the level - total crap. Most companies are in my experience and yeah they might not pull a truck off for a cracked headlight, but shaky steering…that’d be straight off. This is not 1970.

Best advice, get out and fast. Don’t do them any favours as they won’t for you, and they’ll likely go bust soon if tthry can’t afford to have a truck go in for fixes (esp a hire one). Wonder if its got a valid MOT, 6 (?) weekly checks etc. Bet its not.

Oh do remember to park your car outside the building if poss the day you walk out, or just dont turn in and block their number.

Big companies don’t give a stuff either. A few weeks ago I overtook a Stobbie motor pulling a Tesco trailer. You could see the guy’s hand shaking it was that bad and you could see the drivers’s side wheel even wobbling slightly from side to side. And Stobbies will have a workshop at the RDC it’s based at too.

trevHCS:
Dodgy steering or brakes - its not going out fullstop or its being driven straight to VOSA to be checked.

I did that once years ago. There was an od with a couple of motors who used to be on the same contract I used to work on at Hull docks. I did holiday cover for one of his drivers. I was so appalled with the state of the motor, a ratty old Merc, I drove it into the VOSA checkpoint on the A63, pointed out some stuff and told them to look over the rest of it. They came back, asked me where it was based which was Hull docks, asked me how long it’d take there and issued a GV9 to come into effect in an hour. Drove it back, gave the owner the good news, went home. About 2 weeks later I see the driver now driving a much much better Volvo F10. Told him what I’d done and he was well pleased. He was worried about losing his job which is why he never rocked the boat.

Conor:
Big companies don’t give a stuff either. A few weeks ago I overtook a Stobbie motor pulling a Tesco trailer. You could see the guy’s hand shaking it was that bad and you could see the drivers’s side wheel even wobbling slightly from side to side. And Stobbies will have a workshop at the RDC it’s based at too.

To be fair half the problem is ‘‘couldn’t give a monkey’s’’ and know nothing steering wheel operatives.
A few years ago was doing some agency part time for one of the smaller supermarkets, took an MAN artic out and it soon became apparent that when you went from power to overrun, and vice versa, the tractor crabbed sideways noticeably, made keeping it in a straight line er interesting.
I wondered if it was a worn 5th wheel or maybe something worn in the drive axle location, soon as i got back i called at the on-site workshops, and demonstrated the fault stationary whilst the mechanic watched.
He immediately VOR’d the thing because a rubber bush in the top frame was worn completely out so the drive axle was in effect floating about, it didn’t get like that in a day so purely down to the previous drivers.

Another time on one of the biggest supermarkets whilst checking the engine oil on a Scania found one of the front cab mounts/dampers snapped off, they do that regularly, judging by the wear where it had been rubbing that had been broken a good while too.

Juddian:
To be fair half the problem is ‘‘couldn’t give a monkey’s’’ and know nothing steering wheel operatives.

Tell me about it. Some of the drivers where I am take the mick out of me because of the amount of defecting I do…“Conor’s got the defect book in his hand again…”. The vast majority of it is for rips in curtains that the drivers who brought the trailer back couldn’t be bothered to defect. Nothing worse than starting a shift at 8pm to run a backload up to Scotland to find a 3ft long tear in the curtain that the guy who dropped the loaded trailer off 5hrs earlier couldn’t be arsed to defect.

Same on Friday. Bellshill driver I was changing with had to wait 2hrs at midnight for a fitter to fix the trailer lights because the day driver did such a good job of his daily checks he didn’t notice not one single sidelight or marker light was working. Trailer was sat there 6hrs between being dropped off and the night driver picking it up and the garage is only a couple of miles down the road and would’ve been open. It was only an earth wire so a 10 minute fix.

It takes 2 minutes to fill out a defect form but some drivers are so reluctant to do it you’d think they thought they were expected to fix it themselves.

Zac_A:
Another vote for “it’s your decision”.
I confess there’s been several times I’ve done what your’re doing, going along with a situation that you really shouldn’t do, so I can empathise with you

DVSA would tell you it’s your responsibility not to take it out with defects, right before they slap you with fines or a court summons.

My former employer ran everything on a shoestring, when some of their cheapie repairs resulted in a severe engine failure they tried to stiff me for it, citing driver negligence and disciplinary action. That was the point where I told them to stuff their job, I’ve never looked back since :slight_smile:

Based on my own experience :imp: :unamused: I’d recommend making your own copies of evidence of their shoddy practices: photos on your phone, a written timeline of defect reporting and their failure to correct defects.

Couldn’t agree more, cover your own arse, write defects in the book take photos and keep records of everything including times/ dates and who said what to whom

No chance I would be taking any lorry out that has steering issues. If that breaks when you’re driving it it could end very badly for you.

Like Toby said above look at the bath tipper accident, I think the driver only got away with it because it was his first week on the job and he didn’t know better… Both owner and mechanic went to prison…

It can be difficult in some jobs and maybe your only real option is to Jack it in & find something better.

Sent from my SM-A750FN using Tapatalk

Not a good situation that has happened more than once: Got to the changeover point, swapped trailers the oppo has gone quickly, and I’ve had to phone up to say the trailler I’ve just picked up isn’t going anywhere until something is fixed. I’ve lost count of the number of trailer loads which have had to be transhipped before I’ll take them out. I’ve had many a ’ don’t make waves ’ from the agency - which I ignore. I’ve walked away from the companies who have lied and told me “the fitter says its OK”. I try to avoid telling them to get a fitter who knows his job. All of this is caused by drivers who just don’t do thr job properly and companies who either don’t care or just employ ignorant managers.

I’m not sure why stobarts are referenced on this thread , in my
Experience you ring fleet , you get a defect no & the fault will get fixed , no ifs & buts .
It’s a very simple procedure , the problems start with the I can mend anything with some cable ties & gaffs tape drivers & extends to I can’t be arsed drivers

TBH if you want to do a proper job then walk and find a company who does. There are plenty about

If you defect at Royal mail they get you to deliver to the workshop and give you another unit. Same with Kuene Nagel (or some of them at least).

One of my clients only has 2 units so can’t not work. He gets the unit sent straight to the garage and hires because he doesn’t have a site mechanic. That’s costs him an additional £500 for a week’s hire as Dawsons don’t hire for less than a week

My company seem quite hot on maintenance. That is, until a pointy shoe hero decides they’re not.

Not so long ago I was checking a loaded trailer, and the rear light bar/bumper was pushed in on the nearside. Backing onto a bay, somebody had hit the yellow bananas with such force that it kinked the adjoined chassis rail in two places. I went back to the office, and they said "oh yeah, we were meant to tell you about that [yeah right]. You’ve got to go and tip [30 mins away], then run it back here and VOR it". So I laughed, rang maintenance, and they told me their chief bloke had emailed to say under no circumstances was that trailer to go out. So the pointy shoed chump was trying to pull a fast one for his bonus, or brownie points, or whatever, and hoped I wouldn’t notice. I wonder what DVSA would’ve made of structural damage on a loaded trailer. “But my planner said it’s ok…”

Anyway, after my flat refusal and their frantic phonecalls, I was told “we’ve changed your run”. It was a good night.

You say it’s a hire/lease vehicle… I’ve found lease companies can be very difficult to deal with when it comes to getting vehicles repaired - I’ve worked for a place with its own workshops and a nationwide contract with a tyre supplier, but as the vehicle was hired and depending on the hire arrangement in place, the hire company would only allow work to be done on the vehicle by approved garages, even tyres had to be authorised and be a certain brand etc. Probably as the hire company is contractually obliged to cover the cost of repairs.
Quite often though they are in no rush to get the vehicle back on the road resulting in lost earnings for the business.

That’s No excuse of course for running defective vehicles as the company should receive either a
replacement vehicle or compensation by the hire company for additional rental expenses accrued.

Sent from my moto g(7) play using Tapatalk