Peter Smythe:
If I was spending my hard earned, I’d want to be treated properly and trained correctly. There would be no grin and bear it if it were me. No way!Pete
Nicely said! Theres no denying that HGV training is expensive,theres no cheap way around it so id want to feel my hard earned cash has been invested in good quality training. Im the customer at the end of the day.
It’s all to do with standards of professionalism which, in some cases in the training industry, are very poor.
It pays to look around, have at least 2 assessments before you decide.
The only exception to this is booking on rock-solid recommendation.
Pete
Peter Smythe:
It’s all to do with standards of professionalism which, in some cases in the training industry, are very poor.It pays to look around, have at least 2 assessments before you decide.
The only exception to this is booking on rock-solid recommendation.
Pete
I decided I was using yourselves for my c+e training. So didn’t bother looking anywhere else. Plus got on with Chris during the assessment. So all was good. Pretty much same with C, only used a different trainer over in Ashbourne.
Not sure what else I can add in my personal experience.
Look m8 everybody is nervous when first jumping into a wagon your instructor is a bellend he should not be speaking to you in such a manner on your first drive ,my advice would be report him to the owner of the training school and demand your money back then find a decent training school
TrougherII:
Hi…Unfortunately as has been mentioned already you just made a poor first choice. Have you paid for a course or just had the one-off (free?) assessment. If your left out of pocket consider at some point using the small claims county court process. Its fairly straight forward to do and worked well for me in perusing a rogue motor cycle training school. You cite failure to provide a standard of service acceptable under Supply of goods and services act 1984. You don’t need legal representation, you talk to the judge yourself. With such a subjective matter your ex instructor could struggle for a good argument against why you feel so aggrieved and deserve re-imbursement.
I’d be a bit careful about this - litigate in haste, repent at leisure!
For starters, if the assessment was free there is probably no contract in force so sale of goods does not apply.
Even if it was a paid for assessment you need more than a feeling of disappointment to win a court case. The law doesn’t protect against a bad bargain - a poor quality service isn’t automatically unfit for purpose in a legal sense, you need it to be in breach of contract.
Very easy for the instructor in this case to say ‘I was asked to assess your driving, which I did. Your driving was ■■■■ and I told you so. Job done…’
Ok a bit of a facile take on it, but you get the idea…
Monsterbrown:
TrougherII:
Hi…Unfortunately as has been mentioned already you just made a poor first choice. Have you paid for a course or just had the one-off (free?) assessment. If your left out of pocket consider at some point using the small claims county court process. Its fairly straight forward to do and worked well for me in perusing a rogue motor cycle training school. You cite failure to provide a standard of service acceptable under Supply of goods and services act 1984. You don’t need legal representation, you talk to the judge yourself. With such a subjective matter your ex instructor could struggle for a good argument against why you feel so aggrieved and deserve re-imbursement.
I’d be a bit careful about this - litigate in haste, repent at leisure!
For starters, if the assessment was free there is probably no contract in force so sale of goods does not apply.
Even if it was a paid for assessment you need more than a feeling of disappointment to win a court case. The law doesn’t protect against a bad bargain - a poor quality service isn’t automatically unfit for purpose in a legal sense, you need it to be in breach of contract.
Very easy for the instructor in this case to say ‘I was asked to assess your driving, which I did. Your driving was [zb] and I told you so. Job done…’
Ok a bit of a facile take on it, but you get the idea…
+1
And even if you did pay for the assessment, sometimes you have to just take it on the chin, just ask DipperDave! 
Everyone has got a poor deal at some time or other, and is it really worth the effort, hassle and stress if it’s only a small sum?
Yes it may be the principle of the matter, but life’s too short…
My first assessment instructor told me before we set off that a new clutch would be 2 and a half grand, the very first time I pulled up at the kerb I just kissed it a little and he said " well that was 15 quids worth of rubber" 
needless to say I trained elsewhere (and passed first time) 
I had a bad experience with a bad assessment as well but for different reasons. The instructor did a demonstration drive first then he turned the wheel over to me. I found it quite difficult to get my head around how wide the vehicle was after only having driven a 7 1/2 ton vehicle twice before. At the time I decided I wasn’t going to pursue it. I came back to driving about three years ago and knew that I could drive a 7 1/2 tonner so I stuck with that for a year or so. I thought that building up experience would be the best thing. Then I had another assessment for a cat C and it went really well. I passed my cat C test last February and I’m currently doing a week training for my C+ E license. If I’d had the experience you did I would never have gotten back into a vehicle. Don’t let it get you down you’ll get there in the end.
I had an assessment drive with a company who are based in Banbury. I didn’t take to the guy who did the assessing so asked for someone else to train me as I was happy with everything else. I had held my class 2 for over 10 years so was pretty comfortable with it not being anything like a car (!!)
When I turned up for my training it was the assessing guy who was training me but, deciding I was being a weak girlie, I just got on with it.
The instructor was shocking, made personal comments all through the week and on the day of my test said ‘Go on then, surprise us all’
Needless to say, I failed. Complaining about the instructor was treated as ‘sour grapes’ and the training company did nothing to improve my opinion of them afterwards.
It’s a very expensive mistake to make. It’s taken me until recently to get the courage (and the money) to do the training again but now I have passed my class 1 so I can start learning properly.
Now I am older I realise the guy probably has a very small appendage and so taking pot shots at me was his way of feeling better. Please don’t make the same mistake I did. It’s taken me years to get over it which is silly
My assessor asked me if I had money for the bus back! 
Don’t be put off by one ‘bad’ (possibly lack of patience etc etc) trainer. With the right trainer you’ll soon find your feet just fine.
I passed my Cat C on Monday morning with 3 minors (+ 1 on a show/tell question 
) and last Tuesday I nearly put all three of us through the windscreen on a first press of air brakes and zero experience of a 4 over 4 gearbox.