I hope you took his Oversized Pallet all the way back to the depot.
These people are A Holes. We have the pleasure of dealing with this sort of Pondlife on most sites, their Attitude Stinks, I would have probably answered him exactly as you did.
Hope you upset his day [emoji106]
What a ****. Shame you didnt know the outcome so could have sorted him first time round.
Hate building sites they all have such an attitude was delivering curb stones with a hiab to one, walked up to a telehandler driver to ask where he wanted it before even opened my mouth he goes " you have a efin crane you efin takenthem off" an shut his window. So i found a tight corner an placed each ONE way pallet so that each one of blocks an curbs would need handballing out. Haha
Google shows only 3 scaffolding companies around Bideford, I wonder if it was hissing Sid?
Whoever it was, once they are named and shamed, I wonder how they’ll feel getting boycotted by drivers & not receiving future deliveries
bigvern1:
I’m not happy. Just found out that the Richard Head that kicked me has denied everything, and the Police are NOT charging him.
So it was just his word against mine according to the law.
Bugger, and I suppose if there were any witnesses, they’d be his employees, so little chance of them saying what happened to the Police. 
As for your company’s liability, unless as another poster said there had been previous problems with this person I can’t see how they could have fore seen the problem and done a lot about it.
No doubt the HSE or some compensation claims company will say that they should have a risk assessment, procedure and given their staff training in how to defuse situations but really I think most people with common sense will walk away from an abusive customer, despite the overwhelming desire to rip their head off and ram it up their arse. 
m_attt:
What a ****. Shame you didnt know the outcome so could have sorted him first time round.Hate building sites they all have such an attitude was delivering curb stones with a hiab to one, walked up to a telehandler driver to ask where he wanted it before even opened my mouth he goes " you have a efin crane you efin takenthem off" an shut his window. So i found a tight corner an placed each ONE way pallet so that each one of blocks an curbs would need handballing out. Haha
small victories…very satisfying I’ll bet though 
peirre:
Google shows only 3 scaffolding companies around Bideford, I wonder if it was hissing Sid?Whoever it was, once they are named and shamed, I wonder how they’ll feel getting boycotted by drivers & not receiving future deliveries
Well, as soon as it happened. My boss rang the supplier who we were representing, and said we won’t be delivering to him again They agreed and said they won’t be supplying him either. So Mr I own a co that sounds like Raw and Lorridge scaffolding is a complete coward and lying mo-fo too! He told the Police that I slipped on the way out. Jeremy Hunt. 
bigvern1:
I’m not happy. Just found out that the Richard Head that kicked me has denied everything, and the Police are NOT charging him.
So it was just his word against mine according to the law.Here’s the full story.
Delivering an oversized pallet to a scaffold company nr Bideford in North Devon. I walked into the office and there was a bloke on the phone facing away from me. I waited a couple of mins before he eventually paused long enough to ask…“What?”
I told him I had an oversized pallet that needed to be removed from my truck and could he help?His reply…"I paid £100 for you to put my [zb] pallet where I [zb] tell you to put it. I said.
“I can’t do it on my own and I’m not taking that abuse from you!”
“Grow up and put my [zb] pallet where i said!”
I flipped , said “Eff you” and turned to leave. Hence the kick. I thought about retalliating, but thought better of it. But now wished I had.
So…That’s that!
Remember there is more than 1 way to skin a cat 
I hate cats…LOL
Really frustrating to hear the outcome of this.
Did you phone plod whilst you were there?
bigvern1:
So Mr I own a co that sounds like Raw and Lorridge scaffolding is a complete coward and lying mo-fo too! He told the Police that I slipped on the way out. Jeremy Hunt.
The testamonials on the company website amused me, Inc “they recruit regularly” I wonder why 
Kind Sir,Star of the Universe could you spare a moment from your busy schedule to assist me in removing a rather large pallet I cannot manage on my own.
Wonderfully polite driver before I assist would you like a cuppa first,even a biscuit or a piece of cake made by my beloved Mother then we can go forth
together and achieve.the wonders of the English language.
Armagedon:
Kind Sir,Star of the Universe could you spare a moment from your busy schedule to assist me in removing a rather large pallet I cannot manage on my own.
Wonderfully polite driver before I assist would you like a cuppa first,even a biscuit or a piece of cake made by my beloved Mother then we can go forth
together and achieve.the wonders of the English language.
Whilst I agree, what you say and the way you say it, non verbal communication accounts for a lot of how people react to somebody, there are situations where nothing is going to stop it going volatile and there is no excuse for attacking somebody who is walking away.
I have an issue with people talking to me like ■■■■ always have always will - so you done the right thing vern by trying to walk away I doubt I would have/ could have its not my nature or workings.
its typical of these people I would go down early door lock the cab and park right across his gates whilst laughing (if he had gates).
either that or any one of another form of simple but highly satisfying revenge/inconvenience (like the pallet put the handball only way).
either way just store it as revenge is best served cold.
Having spent the last 6 months delivering pallets, I’ve learnt that in cases where the customer says put it there & I say it can’t get there, we are positively encouraged to ring the office whereupon our trusty TM will politely but firmly tell the customer that it really ain’t going to happen and that we are paid to deliver pallets kerbside - and no more. Stops dead 90% of all arguments and either I deliver the pallet kerbside (job done) or I take it back to the depot (no skin off my nose) & the TM gets on to the originating depot and tells them the same.
I had my doubts initially that my TM would back us up but fair dos, he has always come through. Only got stuck once, when I had taken off a pallet of slabs (well over a tonne) and the customer then decided that as I couldn’t put it next to his garage down a shingle drive, that he was going to reject the load 
. I then couldn’t get the friggy thing back on the truck (all the time sitting on a busy road with a slope) so eventually had to turn the truck round so it was facing downhill and after much heaving & shoving got the flaming thing back on board. Lesson learned that day was to make sure the customer was going to accept the load BEFORE I got it off the truck… 
Zeethron:
Having spent the last 6 months delivering pallets, I’ve learnt that in cases where the customer says put it there & I say it can’t get there, we are positively encouraged to ring the office whereupon our trusty TM will politely but firmly tell the customer that it really ain’t going to happen and that we are paid to deliver pallets kerbside - and no more. Stops dead 90% of all arguments and either I deliver the pallet kerbside (job done) or I take it back to the depot (no skin off my nose) & the TM gets on to the originating depot and tells them the same.I had my doubts initially that my TM would back us up but fair dos, he has always come through. Only got stuck once, when I had taken off a pallet of slabs (well over a tonne) and the customer then decided that as I couldn’t put it next to his garage down a shingle drive, that he was going to reject the load
■■■■■■ hate customers like that! Had it a few times when I was on pallets…“just put in in the garage”…yeah like I’m gonna drag 1 tonne plus up a gravel drive u muppet! If customer shows good attitude and is willing to help, I’d do my best to get it as close to where he wants it as poss, if he comes across as a ■■■■■ it’s kerbside or I take it back
in my first week with palletways I had a stand up row with some stupid woman who wanted two pallets of turf [800 kilos each]up her driveway which had an upward slope when I said it was kerbside deliveries only she refused to sign and this was after unloading one of the pallets she then said I was very unhelpful,this was after I asked her if there was anyone else to help me and she replied no,then her neighbour stuck her nose in and because my temper was up I told her in no uncertain terms where to go also telling her it was none of her business,on the kerbside reference I find when its a company policy you will find most TMs will say can you at least try to get it on their driveway,defeats the object of the company policy
Off topic gibberish.
the maoster:
Off topic gibberish.
not really,most assaults start with verbal,if you walk away from an argument and the other person does not like it they [if unstable enough]will take offence at you walking away and hit you, similar to my post,i would never hit a woman but that day I was so tempted,
bigvern1:
I’m not happy. Just found out that the Richard Head that kicked me has denied everything, and the Police are NOT charging him.
So it was just his word against mine according to the law.
Talk to a solicitor, even a no-win-no-fee one if necessary. Pursue the guy for compensation. Criminal convictions have to pass the “beyond reasonable doubt” test, but civil claims have a much lower burden of proof (“the most likely explanation”). Depending on how long ago it was, there might be evidence in your injuries that tip the balance (e.g. if you have a footprint-shaped bruise).
Zeethron:
Having spent the last 6 months delivering pallets, I’ve learnt that in cases where the customer says put it there & I say it can’t get there, we are positively encouraged to ring the office whereupon our trusty TM will politely but firmly tell the customer that it really ain’t going to happen and that we are paid to deliver pallets kerbside - and no more. Stops dead 90% of all arguments and either I deliver the pallet kerbside (job done) or I take it back to the depot (no skin off my nose) & the TM gets on to the originating depot and tells them the same.I had my doubts initially that my TM would back us up but fair dos, he has always come through. Only got stuck once, when I had taken off a pallet of slabs (well over a tonne) and the customer then decided that as I couldn’t put it next to his garage down a shingle drive, that he was going to reject the load
Our service is kerbside only. Try finding a kerb on a farm!!!