Copy of a email I have sent to Roadchef about there truckpark and the damage to my truck. Im still waiting of a reply/somebody to actually contact me! Anyone got any ideas how I can get em to cough up for the repairs, im determined to get somthing out of em?
I visited Annadale Water services on Tues 9/11/10. On pulling into the truck park, there were various potholes and damage to the truck park. It is in a totally unacceptable condition as I’m sure you would agree on seeing it. Unfortunately I drove through one of these holes and it was so deep that I have damaged my vehicle. The low Bar is damaged beyond repair, the bumper damaged and the sump guard smashed. I went straight over to the services and asked for the manager. The lady who tried to contact him/her was unable to so she took my details and said he/she would call asap when they were found. By Thurs evening I still hadn’t been contacted so today (Thur 11/11/10) I called the services again and managed to get the mobile no. for the duty manager. I called and it was answered by a member of your staff who failed to give his name. I explained that I wanted to speak to the manager and why. He then spoke to somebody else, explained the situation and said no one was available and I would/should be contacted tomorrow (Fri 12/11/10). As you will appreciate this has been going on since Tues lunchtime and I still have not had any contact with any authority to resolve the situation and the damage to my vehicle, which is going to be around £600. I also spoke to another driver who informed me that he had just ripped his rear trailer wing off in another pothole reversing into another parking space. I have stopped at these services countless times before never had a problem with parking, facilities, or food. Could somebody please contact me asap, as I’m sure you will agree is totally unacceptable for a company of your size and stature to have your vehicle parking facilities in such a poor conditon, and managers who cannot be contacted. I look forward to speaking to somebody from Roadchef and resolving the damage/costs to my vehicle.