My attitude is that the industry has been riddled with cowboy operators for as many years as I can remember - and I’ve had over 40 years in driver training. Because the government haven’t got their act together to regulate the industry, Joe Public is left at the mercy of clever websites, often disguising the fact that there are no trainers and no vehicles behind them. Some of these sites tell bare faced lies - eg claiming accreditation.
I am constantly mentioning that there is no legal requirement for an LGV instructor to be trained, let alone registered and qualified. But, to hold accredited status, the employer has to have 100% training staff who are on the DVSA register. The accreditation would be in jeopardy without this being adhered to.
I am totally professional in my approach to driver training. Everything has to be the best or I don’t want to know. This goes from the honest, truthful sales and customer service team, includes the quality, specification and maintenance of vehicles, the training and ongoing monitoring of the training staff. The premises have to be top notch to give the best possible learning environment.
The DVSA Accreditation takes all this into account. But it is possible to reach accreditation standard without the huge investment route that we’ve chosen.
There are perfectly good trainers out there who aren’t qualified and certainly not accredited. But it’s difficult for anyone to know who these folks actually are. Yes, they will all produce recommendations. But, without being cynical, that’s not hard in this t’internet age.
I am bewildered as to why any good trainer doesn’t follow the accreditation route. 8 years ago, we trialled the “private test centre” model for DVSA. At that time, many trainers hadn’t got a full size, correctly marked reversing area on site. We had. Since then, the size of the area has been reduced so that more trainers can have their own test centre. With that in place, it’s not difficult to move to accredited status. Maybe they consider it’s more difficult than it maybe is? Have they actually made any enquiry about it? Or it is just assumed that it’s not worth it.
The public shouldn’t be confused. Anyone, yes anyone, can have a test centre. This does not have anything whatsoever to do with being accredited. It is simply one of the requirements.
There are benefits. Some blue chip companies will only deal with accredited centres. The DVSA produce the list of accredited centres.
For me personally, it’s good to know that we continue to do the job properly, professionally, to a standard that is laid down by DVSA.
Any unhappy customer can go to DVSA and complain about our performance; this simply doesn’t work unless you deal with an accredited centre. (Hasten to add this has never happened to us!).
The cost is not huge - it’s £500 +VAT per year. If that’s too much for anyone, then maybe they should consider another career path.
Yes, the hurdles are there - but they are there to be jumped. It can be done if the trainer has the will.
For me, I have to assume that trainers who haven’t done so are naïve enough to think it doesn’t matter, or they cant be bothered with the perceived hassle, or they’re simply not bothered about their ongoing reputation.
IMO this is a crying shame and, whilst I’ve offered to help folks through the system, I’m still waiting for a call. The fact that others becoming accredited would possibly make a mess of my claim to be the only accredited centre between Luton and Carlisle doesn’t matter. I’m more interested in getting the standards recognised.
As I mentioned earlier, there are perfectly good trainers out there. Indeed I speak with some on the phone and exchange emails, texts quite often. There is no animosity on my part. I just wish they would get on with it and get accredited. The more trainers on the register, the more the “others” will feel left out and maybe think again.
In the meantime, the only quality control that is transparently available, is the DVSA Accredited LGV Centre register.
Pete