Joys of working nights I don’t deal direct with most of the customers, instead I get the failed copper security guards. Usually if they start being an arse I just tell them I’ll go and it’ll be on their heads when the morning toast supply isn’t there. I walked away from one once (Could feel myself getting worked up, and didn’t want to say something that’d got me into trouble) and left him ranting in his office, that was a good one 
Muckaway:
How do you deal with abusive customers? I was double manning our South Coast run on Tuesday when an “Artisan baker” (someone who bakes bread with overpriced overrated French flour and sprinkles random crap on it and charges a fortune) started moaning that we were delivering his flour when he was loading his vans. Sorry, should be “barking orders at his staff like Gordon Ramsey” and became abusive when my mate told him there was no need for such a attitude. Cue lots of F and C words…Once upon a time I’dve retaliated with the same, but I simply shut the curtain up and we drove off. Soft I know but there’s not many jobs about.
stay calm tell him if he has a problem then he should phone your company to rearrange delivery,failing that just agree with everything he says if he calls you all the names under the sun agree with him,then say yeah yeah whatever you say fella and walk away laughing,works for me
I work for a Builders merchants…I’m used to abusive customers…they are called builders.