If you want first hand experience at how companies monitor mentions of themselves have a moan about them on Twitter. Its actually a great way to get results from complaints. Three recent examples -
I bought my new Nokia Lumia in May partly because they were giving away a free pair of Monster headphones with each phone. Worth £200. Sent my proof of purchase twice but finally got a response saying they never got them and it was too late offer wad over. So I took to twitter and launched a tirade againsts Nokia. Lo and behold they found me a pair of headphones.
Was on DFDS to Dunkirk this week and staff in drivers restaurant were grumpy and rude so had a little moan about how drivers are treated on twitter. Within 30 mins DFDS had tweeted me asking me to email them so they could look into it.
Funny one yesterday, I just tweeted that I thought My Ferry Link was a rubbish name. Within 5 minutes they’d tweeted me a virtual ‘Wish you were here’ postcard with a pic of their ship.
So yeah any company interested in its image monitors mentions of themselves across many sites.
Maybe so, but you know why the staff on DFDS and so many other places treat drivers like scum? Because they get away with it over and over again because NO ONE EVER COMPLAINS! Recently complained to P&O about their dire food on the Liverpool boat, to their credit they took it seriously, briefly, but it ended with them saying they’ve never had any complaints therefore it must be ok. Yet ask any driver that uses that boat and they’ll tell you the food is terrible. If everyone that comes on here to whinge about stuff actually aimed their complaint in the right place things may change. Miserable git? Maybe, but the sound from my free £200 headphones is amazing. If we as drivers want respect then demand it.
Ps While I complain when I need to I often compliment when I recieve good service too. Most recently I emailed Scania to compliment the service I recieved from everyone at West Pennine Trucks in Telford when my truck broke down. I got a nice reply from the manager.
switchlogic:
Maybe so, but you know why the staff on DFDS and so many other places treat drivers like scum? Because they get away with it over and over again because NO ONE EVER COMPLAINS! Recently complained to P&O about their dire food on the Liverpool boat, to their credit they took it seriously, briefly, but it ended with them saying they’ve never had any complaints therefore it must be ok. Yet ask any driver that uses that boat and they’ll tell you the food is terrible. If everyone that comes on here to whinge about stuff actually aimed their complaint in the right place things may change. Miserable git? Maybe, but the sound from my free £200 headphones is amazing. If we as drivers want respect then demand it.
Ps While I complain when I need to I often compliment when I recieve good service too. Most recently I emailed Scania to compliment the service I recieved from everyone at West Pennine Trucks in Telford when my truck broke down. I got a nice reply from the manager.
a very true statement indeed .the standard of service on p&o from the booking booths to the boats is terrible and goes hand in hand with the food .i recently booked on in Dover and the very ignorant lady that dealt with me never spoke a single word to me as she was to busy singing to the radio . hopefully the choice of another ferry company operating out of Dover will alter things . i doubt it but i can live in hope .
I’ve got a mate who posts here often and now regrets what he has posted … and he is wondering … is there an easy way for him to delete all his posts or does he have to edit each post individually?
I’m pleased to let the world know on a public forum that my employer is witty, charming, sophisticated and charismatic with rugged yet boyish good looks.
Harry Monk:
I’m pleased to let the world know on a public forum that my employer is witty, charming, sophisticated and charismatic with rugged yet boyish good looks.
you watch out, if you carry on like that you will have to give yourself a pay rise.
Squiddy:
I’ve got a mate who posts here often and now regrets what he has posted … and he is wondering … is there an easy way for him to delete all his posts or does he have to edit each post individually?
Squiddy:
I’ve got a mate who posts here often and now regrets what he has posted … and he is wondering … is there an easy way for him to delete all his posts or does he have to edit each post individually?
Last week we were asked to sign a form stating that we would not comment on any of the companies business on internet sites and under no circumstances use downloaded pictures or video’s from on board cameras.
Trev_H:
Last week we were asked to sign a form stating that we would not comment on any of the companies business on internet sites and under no circumstances use downloaded pictures or video’s from on board cameras.
I’ve got this mate who has this humongously ginormous willy. It’s mahoosive. Whenever he meets a girl who might be ‘the one’ he gets down & depressed 'cos they usually run a mile when he finally gets the chance to ‘get his bloke out’.
I’m deadly serious, his nickname amongst his closer mates is ‘Jake’.
He had a long term GF once, but in his own words “you wouldn’t want to take her home to meet mother”. I can imagine that anyone who could ‘accommodate’ such an enooormouse appendage must have been well used & abused themselve’s at some time.
It’s not me I swear, it’s my mate ‘Big Will’, aka Jake, his birth name is actually Stephen. He’s a local legend here-a -bouts, whenever he walks into a pub the men tend to clear a path to the bar, the women tend to ‘jiggle’ a bit in their seats
I’ve got this mate who has this humongously ginormous willy. It’s mahoosive. Whenever he meets a girl who might be ‘the one’ he gets down & depressed 'cos they usually run a mile when he finally gets the chance to ‘get his bloke out’.
I’m deadly serious, his nickname amongst his closer mates is ‘Jake’.
He had a long term GF once, but in his own words “you wouldn’t want to take her home to meet mother”. I can imagine that anyone who could ‘accommodate’ such an enooormouse appendage must have been well used & abused themselve’s at some time.
It’s not me I swear, it’s my mate ‘Big Will’, aka Jake, his birth name is actually Stephen. He’s a local legend here-a -bouts, whenever he walks into a pub the men tend to clear a path to the bar, the women tend to ‘jiggle’ a bit in their seats
unfortunately Chas, in your case, i do actually believe you, as in, it’s your mate, not you
Chas:
I have to live with & suffer a mahoosively oversized appendage. Trust me gentlemen, you don’t actually want what I have.
■■■■ right I don’t. I couldn’t live with a head the size of yours. It must be a struggle getting through doors and stuff. I’d imagine your head has got its own gravitational pull and moons orbiting it, judging by your posts on here.
switchlogic:
If you want first hand experience at how companies monitor mentions of themselves have a moan about them on Twitter. Its actually a great way to get results from complaints . . .
So yeah any company interested in its image monitors mentions of themselves across many sites.
But would you have got the same response if you had gone through the normal channels of complaint. The fact you posted it on twitter made the complaint available to all and the company responded quickly. Maybe the difference in media outlet between this forum and the likes of twitter brings about the difference in how companies respond to complaints.
Again, if companies responded to complaints with the swiftness they responded to yours there would be no need for folk to air their views on forums like this.
I was asked not to mention that 
