the maoster:
^^^ yeah he pulled around the corner to the lorry park, did his business and then phoned the gaffer to see if he wanted him to go back to the customer, gaffer replied along the lines of “sod them, nobody treats my drivers like that”.
Good for them.
We only had one isolated issue when this first kicked off last year, a phone call from one of our directors explaining what was going to happen (same as your gaffer) if drivers were refused such basic facilities sorted that problem immediately.