8wheels:
I can’t understand why they don’t offer online renewals, it’s not much different to taxing a car online just a couple of reference numbers and payment and job done. It would free up staff for other enquiries.
They are doing an online trial now, it’s due to go live in July so I’m told. I used it today to apply for a first card and was done in less than 10 minutes. This was after spending ages on hold trying to get through to them on the phone yesterday.