In the mid sixties when I was studying my A Levels at school expansion of our business was governed by the A licence system. So I decided the best way of increasing our turnover was to increase the productivity of the fleet…
I asked my dad the simple question. Was he prepared to pay the driver the same wage to do the work if he took less time, did more work and increased his weekly wage and at the same time the vehicle turnover. He readily agreed.
Thinking back to the tale my dad had told me of Reg Toothill of Toothill upholstery secretly timing his workers in making three piece suites, I decided I needed to know exactly how long it was taking to do the work.
I don’t know how many people reading this remembered the old Service Recorder. A device that was designed long before the thoughts of the tachograph that simply recorded on a weekly chart day by day for when the vehicle was travelling or stationary.
It was not possible to put one in the cab as none of our drivers would have accepted this, but I ordered two recorders. When they came I went to work on fitting them to two Bedford SB’s hidden behind the dash in the front of the cab. Anyone who knows me will know I tend to be impatient and in no way have any joinery ability. But one Sunday morning I took out the ‘glove compartment’ in the passenger side (It was only held in by two screws) and bolted a piece of wood I had cut and chopped to size into the gap between the inside dash and the outside of the vehicles. I then painted over the bolt heads that were exposed in the cab to hide they had been added and screwed my Service Recorders into place. Quite honestly I didn’t know if they would work in the location I had selected. But I was also greatly surprised by the results they produced over a few weeks.
Eventually when I had my information I removed the recorders but leaving my craftsmanship designed pieces of wood. A few years later one of the SB’s had an accident destroying part of the nearside cab and the driver said that Marsdens had left rough work behind the dash where it couldn’t be seen, and for some reason they had put what appeared to be firewood holding some of it together.
I found on average some drivers were taking three days to do what could be done in two and even hard workers by leaving earlier on a morning in some cases could make there vans available half a day earlier for loading.
Working on the hours for ages paid as I came up with a plan to pay them 30mph plus 1 hour per drop and when they got back to Spennymoor they could clock in and be paid to 5.00PM.A safeguard was put in that they could get a signature at any delivery that held them up and took longer than an hour and then we would pay that extra time. In practice this was a great help to avoid delays as when they asked at delivery points to sign to say they had been delayed they hurried up and got them unloaded anxious that we might send them a bill for the delay. Earlier they were paid 11 hours for each night they were away and 10 hours on the day of return.
I then had a meeting with all drivers one by one to try to explain the benefits to them and how it could get them a better wage. They didn’t agree until I gave them the option of trying for 4 weeks and we then would pay them by which ever system was higher, making it that they had nothing to loose.
As soon as they saw their increased earnings they agreed and it served as our norm until 1986 apart from miner changes increasing the speed to 32 miles per hour and reducing the time at drops from 1 hour to half an hour.
I had started with a blank sheet and was not aware of anyone else offering anything like it when we introduced it, however I did hear of similar schemes being introduced later.
To an extent it stood the test of time and even when it became illegal to offer bonus schemes that encouraged speeding it still stood up because it was ruled at the speeds we were basing it at was not in anyway speeding.
Where we suffered was in the eighties some operators were paying 17% of vehicle earnings where our wage bill was about 32%. At that time and the rates being paid 17% was not a fair wage to be paid but the drivers who accepted this rate were fooled and in my opinion the only way they could earn a decent wage was driving excessive hours