Agency or otherwise, it makes no difference…what is a lorry driver 
A lorry driver is a person that drives a lorry. Goes without saying so far.
If a lorry driver is to drive a lorry, then he has to drive it to places to make collections or deliveries. All pretty straight forward.
What does a lorry driver need to be able to carry out his duties, other than a safe, roadworthy vehicle
He needs the required knowledge to enable him to do it. If he hasn’t got that knowledge, and when all’s said and done only he knows if he has, then that lorry driver has to take the necessary steps to provide himself with it. Is it too much to expect any driver to own a map,
they don’t cost the earth after all. Go to any of the discount bookstores and you’ll find cheap AA or otherwise, usually for a couple of quid, and usually up to date too. As for detailed instructions on how to find a drop, then fair do’s it’s not too much to expect to be given those details, although having A to Z’s in the cab is always helpful
. A lot of our drivers keep them in their car and take whichever they need for the run, I personally have about 60. Failing that, there is no shame in stopping and asking, “Excuse me mate, can you tell me how to find… ?”
Liberace said
but when will employers/other drivers learn that for a driver to turn up and get eight drops or something off when they don’t know the route
I just wonder about a route. In our job there is no such thing as a route. We set off to go to an area, lets say for example South Wales. Our South Wales “route” can start anywhere from Redditch to Newport and might have anything from 5 to 20 drops/collections, which are different every time. Yes we do go to drops on a regular basis, but the actual drops we go to differ with each trip.
I do multidrop with a 44 tonner and in four years in this job have only once not been able to find a drop. It may have taken a long time on the odd occasion, but I usually find them, and some of ours are very obscure, including one that was in the middle of a field 
However to get back to the original post, the driver in question was obviously a complete muppet and should look for another profession pronto.
PS In my opinion any driver that drives without a shirt is just a poser giving us all a bad name
Tin 'at on. 
PPS Just to be politically correct, he/him/his could just as easily read she/her/hers
