F-reds:
I don’t blame you really, it irks me that something that is “expected” of you is not conveyed in black and white, so you know what you are getting in to.
But like all the other posters I agree, at the end of the day you are going to be out of pocket by not working.
To be honest I’d rather not work, than be exploited by parasites like this. Either that or only work for sensible clients that behave like half decent people.
Agency can’t be that peeved with me, as am back on a regular contract with them tomorrow.
war1974:
for the sake of a quid or 2 why wouldn’t the agency pay for a couple of calls jesus, mind you if your on pay as you go I would as suggested maybe look at going onto one with free texts etc.
to be fair LG either way I have never really minded using my own phone unless it became a ■■■■ take, could you not just have said I will ask each drop if I can use their phone to check in if not I will call if I have any issues? most firms don’t want to look tight arses in front of a customer so maybe would have ‘found’ a spare phone.
The last ‘placement’ this agency put me into where I was expected to use my own phone left me nearly £9 out of pocket in phone calls for someone else’s benefit, so just not doing that again. It was the attitude of this company today once I’d politely explained the situation. If it had been ok fair enough driver we’ll sort something, but to say I should have a contract phone with ‘free’ minutes for their benefit and that I’d still GOT to ring them at 30p per minute out of my own pocket, was never going to end well. They were taking the pee big style, but there again so are the agency in also expecting me to take a financial hit again.
Apart from incoming calls for work related stuff, it is very rare I use the phone and outside of work I couldn’t even tell you where it is most of the time. Certainly wouldn’t be shelling out on a contract, as simply couldn’t justify the cost, for how little I use it and certainly not for someone else’s benefit.
cant see why the agency didn’t speak to the company for you tbh, mind you I also cant see why they would bother for the sake of £9 once in a blue moon paying the money for calls and claiming it back from the client.
peirre:
Unfortunately these days a mobile phone is seen as one of the tools in the drivers toolkit.
No doubt LG did authorise the agency permission to give the client the drivers (LG) phone number.
Surely you did read the small print when you signed up with the agency LG?
As it would’ve been in there somewhere…
IF he was addiment he didn’t want to us his phone to call the client, he could’ve told the client he accidentally left his mobile at home. Then the client might have made an allowance, & found an alternative means of contact. But make sure you switch the phone off or onto silent before getting out the car. As I’ve know smart ■■■ clients (Cantes) try ringing my mobile while I’m in the office to established they have my correct number.
However in the end it will be LG who ultimately looses out on work by taking his anti phone stance
Back when I was on agency, I did some work for a small furtuire company. They gave me a work phone (iphone 5 no less) but also gave out my personal number to the customers. I had a women call me person phone demanding to know where her stuff was which I found annoying. Why did they give them my personal number when they gave me a work phone!?
peirre:
Unfortunately these days a mobile phone is seen as one of the tools in the drivers toolkit.
No doubt LG did authorise the agency permission to give the client the drivers (LG) phone number.
Surely you did read the small print when you signed up with the agency LG?
As it would’ve been in there somewhere…
IF he was addiment he didn’t want to us his phone to call the client, he could’ve told the client he accidentally left his mobile at home. Then the client might have made an allowance, & found an alternative means of contact. But make sure you switch the phone off or onto silent before getting out the car. As I’ve know smart ■■■ clients (Cantes) try ringing my mobile while I’m in the office to established they have my correct number.
However in the end it will be LG who ultimately looses out on work by taking his anti phone stance
Back when I was on agency, I did some work for a small furtuire company. They gave me a work phone (iphone 5 no less) but also gave out my personal number to the customers. I had a women call me person phone demanding to know where her stuff was which I found annoying. Why did they give them my personal number when they gave me a work phone!?
I’d have told her it was the clap clinic she had got through to and had she got her numbers mixed up.?
I have no problem with a client calling me directly if it something essential, but I generally ignore the phone if driving, unless it is a Friday and it likely to be the agency telling me where I am next week. In the case of a customer calling me chasing delivery I’d just tell them sorry I’m driving and hang up, bluetooth earpiece or not. If it was my personal phone the client had given them the number to, it would get switched off for the rest of the day.
Tipper firm where I used to work (red cabs, blue tippers and have employees who crunch carrots ) gave me a clapped out Nokia as a work phone. No handsfree, answerphone blocked, call divert blocked and couldn’t ring anyone but office and workshop. On work sheet they would put “call customer when leaving pit” knowing you’d have to use your own phone (which I didn’t, that annoyed them). They’d also ring you whilst driving (they knew you were as they have trackers) and as the answerphone was blocked it’d ring and ring. When you called back you got grief in a Worzels accent moy dear.
What’s this rubbish about a contract phone having free minutes or texts so it doesn’t count or matter if a company wants to take advantage? ■■■■■■■■ they are MY free minutes not Cheapskate Logistics free minutes. I pay for the allowance in the monthly charge, I may go over the limit and quite often do, I have no intention of letting some bloodsuckers help themselves.
I have had some idiot wake me up at home Sunday morning at 3am wanting to know something. He got a mouthful and so did the agency two minutes later.
Radar19:
I had a women call me person phone demanding to know where her stuff was which I found annoying. Why did they give them my personal number when they gave me a work phone!?
They would have got an ear full off me for that. Not only for giving my personal number, but for having to deal with an inbound call from a customer.
I’m quite happy to make outbound calls to customers on a company phone, but inbound calls (usually complaints, hassle) are for the desk jockeys. I am not customer services.
Radar19:
I had a women call me person phone demanding to know where her stuff was which I found annoying. Why did they give them my personal number when they gave me a work phone!?
They would have got an ear full off me for that. Not only for giving my personal number, but for having to deal with an inbound call from a customer.
I’m quite happy to make outbound calls to customers on a company phone, but inbound calls (usually complaints, hassle) are for the desk jockeys. I am not customer services.
Data Protection Act if you really want to be angry about it. Our customers mostly have my number and on the whole are great, if they call me at home they always apologise. One ■■■■■■ me off, rang me 7am, only a few hours after my daughter was born. He was one of the customers told I’d be unavailable at that time yet rang me to check my boss wasn’t lying about not being able to get a load picked up for him. I ignored the call but told my boss and he went ballistic at customer. We still do work for him though and I did get an apology.
peirre:
Unfortunately these days a mobile phone is seen as one of the tools in the drivers toolkit.
No doubt LG did authorise the agency permission to give the client the drivers (LG) phone number.
Surely you did read the small print when you signed up with the agency LG?
As it would’ve been in there somewhere…
IF he was addiment he didn’t want to us his phone to call the client, he could’ve told the client he accidentally left his mobile at home. Then the client might have made an allowance, & found an alternative means of contact. But make sure you switch the phone off or onto silent before getting out the car. As I’ve know smart ■■■ clients (Cantes) try ringing my mobile while I’m in the office to established they have my correct number.
However in the end it will be LG who ultimately looses out on work by taking his anti phone stance
Back when I was on agency, I did some work for a small furtuire company. They gave me a work phone (iphone 5 no less) but also gave out my personal number to the customers. I had a women call me person phone demanding to know where her stuff was which I found annoying. Why did they give them my personal number when they gave me a work phone!?
I’d have told her it was the clap clinic she had got through to and had she got her numbers mixed up.?
I have no problem with a client calling me directly if it something essential, but I generally ignore the phone if driving, unless it is a Friday and it likely to be the agency telling me where I am next week. In the case of a customer calling me chasing delivery I’d just tell them sorry I’m driving and hang up, bluetooth earpiece or not. If it was my personal phone the client had given them the number to, it would get switched off for the rest of the day.
I have a Samsung E1200 “granny phone” for emergencies stuffed in the glovebox of my car.
There’s only £5+ PAYG credit on it, but vodafone charge 35p/min for the privilege of using it.
The real reason I bought it was to switch a Spanish sim into it while on my travels. But as it cost me £10 with £10 of credit I’ve kept it as a “just in case” phone
Definitely a bit strange complaining about employers ripping you off whilst allowing a mobile operator to do it
If you want the work then sort out your phone to a decent contract, if you don’t then enjoy all your days off.
I don’t have a problem with having days off… in fact my agency offered me some pallet network work all next week, as unable to find tipper or steel work for next week… needless to say I reminded them I don’t do shop or home deliveries, so will probably be home next week anyways.
My phone is just a back up thing in case I break down and for agencies to ring through jobs to me. Ten quids worth of credit would typically last me over two years… Some of us don’t spend our lives tied to mobile phones, nor do I want to be tied into a contract for the winter months when there is no driving work.
They were taking the pee big style, but there again so are the agency in also expecting me to take a financial hit again.
They would have got an ear full off me for that. Not only for giving my personal number, but for having to deal with an inbound call from a customer.
