DonutUK:
robroy:
truckyboy:
- Are drivers getting to their delivery slots on time ?
- Are drivers not keeping in touch with the office when there are delays?
Maybe its not so unusual, as timed deliveries are of course important,. but if there are delays loading, call the office, if your stuck in traffic…call the office, if theres a delay in tipping…call the office, that way at least you are telling them its not your fault, and the ball is then in their court…dont wait until you arrive at the destination 2 hours late, then after waiting 2 hours to tip, then call them…call them every step of the way. We had a similar situation where i used to work…so it was a call when we left the loading point…another call when we arrived…and another when we were tipped…unless there was a delay of more than an hour…that way the office can make calls, and also keeps them up to date as to where you are. after all…its a two way system unless your told otherwise.
When I worked for VOS, if the truck was stopped for half an hour you would get an automatic txt on your dash computer saying ‘vertraging?’ (delay?) so you would answer and explain, and have to give an update every 30 to 45 mins…one of the many reasons I jacked
Because the office expected you to keep them informed of your delay so they could amend their planning and possibly advise subsequent customers that you might be delayed?
How unreasonable of them.
Thanks for that mate, I’ve often wondered why it was.
I can now move on with my life. 
fyi…I would have informed them of a delay… if necessary, But they were so on the ball, and kept tabs on you, that they did not give you a chance.
But thanks for your opinion and guidance, if I need it again, I’ll let you know.