Mike-C:
Is there really a need for a HATO and or his vehicle to sit on the hard shoulder with a broken down motorist?
With reference to HATO stopping behind broken down cars, most of those that HATO’s stop with for any length of time are;…
A) Either “persons at risk” and the HATO will do their level best to keep them as safe as possible, that could mean taking Mum & kids off, Dad stay with the car until recovery arrives, who can then pick up the rest of the family from the local Cafe, or putting out cones and signs behind the vehicles.
B) People who have no recovery method, and the HATO has to sort things out for them, that can include making phone calls for them, or getting us in the RCC to arrange Facilitated recovery through the HA “Duty garage” (FMG) (This often in the case with foreign visitors to our shores) once it’s all sorted, the HATO will leave it.
C) Vehicles that have been severerly damaged in RTC’s, and require immediate removal from the network. This is arranged by the HA “Duty Garage” and the HATO must stay on scene (unless called to an immediate job) until it’s recovered. Whilst it doesn’t stop the “rubber-kneckers” it does stop people keep ringing it in on 999 etc.
D) Vehicles that have “nervous” animals in, ie horse boxes, or nervous dogs etc. anything that could somehow get out onto the c/way, or other actions may need to be put into place to get them recovered.
If a HATO patrol comes across a broken down vehicle, they will stop with it, make sure all the occupants are OK, obtain vehicle & driver details, confirm that recovery has been arranged and the ETA, providing there’s no problems, they will then give safety advice about where to stand etc, but if the occupants ignore that, there’s nothing they can do about it, they then leave the vehicle, they’re certainly not going to stay and baby-sit the vehicle just because the occ’s won’t get out and behind the barrier.
A number of the recovery services will call the RCC to inform us of their members broken down in our area, we will then inform the patrol that covers the route this would be on, if there are no issues, and it’s just a “standard” recovery with recovery ETA known etc, the HATO will give it a glance as they pass to make sure it looks safe enough, but doesn’t even need to stop at it at all.
One of the biggest problems we have, is drivers running out of fuel. Some of the recover service providers will not attend these people, as it’s deemed “self-inflicted” so then we have pedestrians walking down the H/S. and an abandoned vehicle.