It’s a government department + they’re all playing the permie ping game (funny how this never seems to affect contractors :scratchchin: ), so on top of their usual glacial speed to do the simplest of tasks, 99% of them are sat at home “self-isolating” on full pay that you’re paying for through your taxes. It’s likely to get even worse as we head into winter with “cases” rocketing from seasonal colds, which naturally will be deemed to be a positive test for covid = permie ping = reset the self-isolation timer = backlog grows even bigger.