About time though, renewed mine a couple of months back and as couldn’t find a chequebook at home decided to phone up.
45 minutes of being told how they were working from home due to covid and it could take longer etc etc. When finally got through it was a two minute conversation and card in two days.
I couldn’t fathom why you couldn’t do it online thus freeing up their staff for other things, the renewal is not really any different to taxing a car online. Put in reference and card number and job done.
On other DVLA news my daughter passed her driving test last week and was told 2 weeks for licence to arrive, that turned up in about 4!