Also, been emailing them. They admit a fault with their ‘system’ but they have the same machines like the rest of the DVLA to print it.
They also haven’t got the info, so I can create an account for CPC. (Check your Driver CPC periodic training hours - GOV.UK)
They state you can still drive while waiting for it to arrive, but like most others what employer would take you one without it physically in your hands (albeit also a £50 VOSA fine if not produced)
Full contact details for them:-