I phoned them last night, the woman said there is no issues or anything just a huge backlog of cards to print and post. her exact words, which confused me was “Everyones left it until the last minute to get their cards.” whatever that means haha!
She also said, if you have been waiting longer than 20 days, there’s a chance it’s got lost and you should re-apply for a new one. She told me to ring back at 8am this morning, but obviously i havn’t done haha! YET…