Wheel Nut:
Another point about signing an infringement notice, it’s an internal check and you’re not admitting guilt to VOSA / DVSAInfringement information allows someone to input KPI figures for some pompous director to pore over at the golf club.
You have to keep infringement reports so that if DVSA wander by you can ‘prove’ that you are monitoring those two minutes over once a month, because then it shows How Very Seriously you take these things. Snooooooze.
Stevie, customers whine about all sorts of total irrelevancy which the company then have to acknowledge, It’s probably nothing, It could be the other guy. If it is you and it’s serious, which since you haven’t a clue it won’t be, you would have your chance to put your side of the story . And as you can be sacked pretty much for anything in the first two years, union or not, it’s pretty irrelevant.