simcor:
I’ve said it before yes they are not perfect and have made a pigs ear of it but things have most likely been considered and planned for. Something has gone drastically wrong with the transition.
Many new contracts do have teething problems, but for a logistics operation, especially one as large as DHL, not to be able to deliver the customers goods is a bit more than a transition issue.
simcor:
Some of the blame can squarely be laid at the door of KFC bosses if the contract was taken on at a lower cost.
Maybe some blame could be laid at KFC’s door if they’d given the contract to some bunch of new guys who had never run a large distribution contract before, but if a company with years of experience say they can do the job at lower cost, why would you doubt them?