Well done Harry, tell them how you feel and straight to the point…I am surprised the company you were assigned to, never phoned to ask Wheres my driver today which would have got the ball rolling and a prompt phone call to ask : Why are you not at work today obviously they dont give a ■■■■.
My wife works for an agency, has a similar problem, has to get the work docket signed, then has to email the dockets by a certain time, when they know full well she turned up for work, its the agencies who should be doing the run around, not the clients in the first place…i have never worked for an agency since the 60`s, and since reading about how they treat their clients is abysmal, and a good reason for me not to work for them, on saying that, many companies use agencies , and so the work is restricted, and many have no choice but to use them…but If drivers treated them like you have, then maybe they will change their attitudes…keep us informed harry as to their responses, if indeed they do.