C1 health query

I can’t see there been an issue personally,although they have received my GPS letter and it’s on there systems, how ever my gp stated that the stress was caused through the RTA, my gps brilliant if I’m honest she has sent it straight back and gave me a photocopy to fax across,

I chased them up on the phone this week and they asked me to confirm the hospital I was treated at, They have now written to the A&E department I was treated at…I’m struggling to understand why, My gp has contacted them confirming all my history it’s just confusing