Driven to Despair - Report on DVLA medical section

“I can appreciate your frustration having not heard from us.”
I doubt that you can

“We understand how important this is for you.”
If you understand, why aren’t you doing anything about it?

“I am unable to provide you with a timescale.”
Because that would mean making a commitment. If we don’t make commitments, we don’t fail

“I am sorry I could not provide a more favourable reply”
Just as we were sorry all the previous times and will be all the subsequent times. Still won’t change anything though.

And just to rub salt into the wound Oliver Morely Chief Exec. of DVLA is now Oliver Morely C.B.E.

WHAT!!■■