You clearly take a lot of pride in your business which is a rare thing to see in my opinion and so do your staff, it really does show.
You hit the nail right on the head. Yes, I’m unbelievably proud of the company, it’s infrastructure and staff. Unfortunately this can sometimes be misinterpreted as arrogance. Anyone who knows me will be aware this isn’t the case. But I am extremely defensive of what I (with excellent staff) have built up over the last 30+ years.
I believe most customers realise they’re at a great place and it’s great when it’s fed back to me.
All the best, Pete 